Rusty Wallace Cadillac GMC KIA in Morristown including address, phone, dealer reviews, directions, a map, inventory and more

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300 King Ave
Morristown, TN 37814

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Sales: 877-876-1116

Used Cars: 888-862-1766

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 9:00am – 5:00pm

Reviews of Rusty Wallace Cadillac GMC KIA

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

1286 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I have purchased 3 automobiles from Rusty Wallace, and...

Reviewed by EHopkinsAugust 31, 2021

I have purchased 3 automobiles from Rusty Wallace, and several members of my family have purchase from there over the years as well. On my 3rd (and what will be my last purchase from this dealer) I still can not account for $1000 on the "out the door" price verbally given to me verses the actual price I paid on the sales invoice. Only 10 days after the dealership got their check, the AC compressor went out. I understand that I purchased a used car, and was not looking for a free repair, but they wouldn't even return my call to talk about what had happened. I left several messages, and even ask their service department (who charged me $150 just to tell me it was the AC compressor) to have the sales manager to please call me. My SUV also ended up having issues with the headlights (wiring) which the mechanic that repaired them said should have been noticed by the dealer during an inspection. The salesperson told me that the car had "brand new brakes" but I ended up replacing all of them. I was also told the front axels were replaced when I purchased this SUV. Found out later from my mechani that was was ANOTHER lie told to me by the unprofessional sales manager at Rusty Wallace!! I have spent thousands in repairs on this lemon! When I finally heard from the sales manager who called to talk to me rudely because I left him a bad review, he laughed at me when I told him all the troubles with my car and how I'd had no service after the sale. He told me "that's what you get when you buy a car that old" Nice attitude! My 3rd purchase from this dealer will be my last purchase here!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Customer

Reviewed by JENNIFER MARCUM from Cumberland Gap, TnDecember 01, 2020

My overall experience was fantastic! 10 star if I could! This is a great group of people that you can get on the same level with. They met my every request. Daron was my sales agent and he wouldn?t quit until my every need was met, it was his Darontee!? Tommy was great also ! He worked with Daron and made my sale happen . Easy and actually fun experience! Thank you to all the friendly staff and thanks David for the orientation to my new Yukon. First time in my life that I have purchased a vehicle and have been shown all the buttons and proper use of the vehicle. Hands down a perfect place to purchase a vehicle!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Service with a smile.It made me feel better when I heard...

Reviewed by SusanMay 25, 2020

Service with a smile. It made me feel better when I heard Dewayne's voice telling me they would get to my truck asap. I've never had a relationship with a Dealership before this. Dewayne is always professional and polite.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Rusty Wallace Cadillac GMC KIA

ince the beginning the KIA brand has stood for combining innovation and value at an affordable price. Rusty Wallace Kia features a comfortable customer lounge that includes a coffee bar complete with beverages snacks charging and work station for our customers as well as cable tSelevision and complimentary WIFI. Every Kia here is marked with up-front pricing which means no addendums. We work with over 40 different lenders so we can set up a finance plan that is going to work best for you. Once you choose your Kia you get the peace of mind of our 10 year/100000 mile warranty and knowing that your vehicle will only be worked on by a Certified Kia Technician in our Service Department. Our facility is family owned and operated and we want to provide you with a fun buying experience with world class customer service!

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