Serra of Jackson in Jackson including address, phone, dealer reviews, directions, a map, inventory and more

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189 Stonebridge Blvd
Jackson, TN 38305

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Sales: 731-868-4855

Used Cars: 888-482-1516

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Serra of Jackson

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

156 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I was in Serra of Jackson and test drove a fully loaded

Reviewed by chrislynneroseApril 28, 2022

I was in Serra of Jackson and test drove a fully loaded Buick Envision 2022. After going through their financing I was quoted a $965.00 a month for financing this! It was hire than my monthly mortgage, and would have been the 3rd vehicle I would have purchased through them. Needless to say, I went to Robinson Toyota in Jackson, TN and Ms. Tina Jones, Sales Professional, had the same fully loaded Buick Envision with half the monthly amount of financing that Serra of Jackson offered me. Tina and Robinson Toyota treated me with dignity and respect, that was 100% over how I was treated at Serra of Jackson, TN. I would highly recommend anyone in the Jackson, TN area, visit Toyota Robinson as they do roll out the red carpet for every customer.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your feedback. We pride ourselves on customer satisfaction, and it appears that your recent experience with us does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, Your Friends at Serra Jackson

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

4.8 (out of 5)

I have been looking for a specific 2021 GMC Sierra Denali...

Reviewed by WudbuchrJuly 24, 2021

I have been looking for a specific 2021 GMC Sierra Denali for quite some time, The availability has been restricted due to a computer chip manufacturer's facility destruction by fire earlier this year. A problem with my existing vehicle is what brought me into the dealership (see my Donnie Hatcher review). I was heading home from a disappointing experience I had in Brownsville, when I decided to stop at Serra Chevrolet in Jackson and get my truck looked at. As I was speaking with Stephen Woods (a Service Agent) The Service Manager walked up and said he would look at the vehicle. He got in assessed the problem and and had an appointment scheduled for two weeks later - an unusual approach to customer service! I walked away so impressed with the way my issue was handled that I decided to speak to a Sales Representative about a vehicle that peaked my curiosity. As I entered the showroom I was greeted by the receptionist/hostess. I explained that I wanted some information about a 2021 GMC Sierra Denali, knowing the computer chip issue had caused a delivery delay for many car manufactures. Not seeing an available Sales Rep, who was not already with other customers, she disappeared looking for me some help. When she returned, she said that Jonathan Ulderich (aka :Bow Tie" would be right with me - and he was! As I described my dream vehicle, he advised that he thought he had one "in the back" further explaining that it had arrived last night and was still wrapped in plastic. Sure enough, the Denali soon arrived outside and we began our look-see. The truck was the color I wanted, had most of the appointments I was hoping for right down to the interior. It was as if someone had read my thoughts. The only deviation, it had a 6.2 V-8 and I wanted a 5.3 v-8. So I said lets go talk. BO (Bow Tie) did not pressure me during our negotiations, the experience was very amicable - a rerity in the care sales industry Everyone involved in the transaction went out of their way to ensure the sale went smoothly. A GREAT dealership to do business with.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Your Friends at Serra Jackson

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very pleasant and friendly. This is my 3rd time buying a...

Reviewed by MarkJune 30, 2021

Very pleasant and friendly. This is my 3rd time buying a vehicle. I have recommended several people to buy there as well. Thanks for the great service and deal.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for leaving us this great review, Mark. We are very happy to hear that we could provide you with a third car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Sincerely, Your Friends at Serra Jackson

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Serra of Jackson

Serra of Jackson TN offers many automotive products and services to our Jackson TN area customers. From quality new CADILLAC Chevrolet Buick GMC and Kia vehicles to used cars we know anyone looking for a vehicle in Jackson will likely find what they want at our dealership. We carry a comprehensive line of CADILLAC Chevrolet Buick GMC and Kia vehicles including the Chevrolet Malibu Impala Aveo Corvette Avalanche Tahoe Silverado CADILLAC CTS SRX and Cadillac DTS making us a good choice as your Jackson TN CADILLAC Chevrolet Buick GMC and Kia car dealer.

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