Kevin Whitaker Chevrolet Cadillac

Car dealers have a terrible reputation. It’s because of places like this one. The customer service is horrible. Chevrolet should take away this dealers’ contract!

The car I bought has a whining noise at around 40 mph I’m taking it to a shop tomorrow to see if we can figure out what the noise is.

Worst experience at a dealership for service ever. Bought a used 2012 Cadillac SRX. Did not realize that the buttons on the steering wheel did not work including the cruise control. Drove it around town for a few months. We were planing a longer trip and decided we would like to get the cruise control working before the trip. Took it in to Whitaker on July 27th. On July 30th got a call saying the BCM computer was defective and it would cost $900 to replace. I did not think that was the real problem but told them to fix the computer. They said they had to order the part and it would take a few days to get the part. On August 3rd I got a call saying they got the new BCM but it was defective and had to reorder another BCM. They finally got a new BCM on Aug 10th but that did not fix the cruise control. Now they said it was a bad clock spring and again they had to order the part. When I had not heard from them in about a week I called and they said they are trying to find the clock spring and do not know when they will get one. Our trip was scheduled for Aug 18th so we had to take or other car on the trip. On Aug 26th we got a call saying they got the clock spring and the cruise control is now working. When we went to pick up the car we were told they (for some unknown reason) could not reprogram the key fob we brought the car in with. They had to give us a brand new key fob. I asked what about our second key fob back at the house. They said "well it won't work now since we changed the computer, bring the other key fob in and we will reprogram it." Went back to the dealership on Sept 1st. After waiting over an hour I was told that they could not reprogram the second key fob because it was not an official Cadillac key fob. Prior to them changing the computer that "unofficial" key fob worked for at least 4 months without any problems. I feel they should provide a second WORKING key fob after changing the BCM. Of course they said they have to order a new key fob and say they are not responsible for non GM parts. They had the car in their shop for 30 days, they changed every part that could have impacted the cruise control not turning on, and left me with only one working key fob. My wife has some memory problems and only having one working key is not an option for us. I have paid over $750 for their poor diagnostic skills and supply chain problem. I think I deserve a second working key.