Herb Chambers Cadillac and Herb Chambers Maserati of Warwick

I recently purchased a Yukon and worked with Wilson, who made the entire process incredibly easy. He was knowledgeable, patient, and never pushy. I really appreciated his laid-back approach, which gave me the time and space to think through my decision and feel confident about it. Wilson answered all of my questions thoroughly and helped make what can be a stressful experience feel calm and straightforward. Ben in finance was also great to work with.. Easygoing, very knowledgeable, and focused on doing what’s right. Both gentlemen made the experience enjoyable from start to finish. This is a very respectable dealership, and I couldn’t be more pleased with how everything went. I keep my vehicles for a long time and don’t purchase often, but I would absolutely go back and do it again.

⭐☆☆☆☆ Absolutely Horrendous Experience – Avoid This Dealership at All Costs If I could give zero stars, I would. I brought my vehicle in for a motor replacement and what followed was over three months of pure frustration. There were no consistent updates, and I was left leaving voicemails that went unanswered for days—sometimes weeks. Communication was virtually nonexistent. To make matters worse, no loaner vehicle was provided for the first two months, leaving me stranded and scrambling for transportation. The staff showed a shocking lack of knowledge about my vehicle, which became painfully clear throughout the process. When I was finally told my car was ready, I drove it for less than a minute before the check engine light came on. The car did not drive properly, and it was clear something was still very wrong. Upon inspection, I found tools left under the hood, the car was filthy, and covers were improperly installed—with missing screws on the heat protector. Post-delivery, the car still doesn’t drive well, and I’m left wondering what exactly I waited three months for. This dealership has demonstrated incompetence, poor customer service, and a complete lack of professionalism. Do yourself a favor and take your business elsewhere.

Excellent interaction and service with Jennifer in Warwick. Thank you! I appreciated the service provided yesterday.