Buchanan Automotive Inc.

This dealer will snowball you when it's 90 degrees outside. I was going to work for them but during my interview time inside the dealership I watched and overheard the dealings in real time. I was so put off by the games they were playing with the internet pricing. Straight out lying to a couple that had drove almost 2 hrs. away. Being next to the General Managers door as they are laughing about the total dishonesty that they had promised these customers. They are snakes in the grass waiting to sink there fangs into your wallets and future. I stood up and walked out the door but let the couple know that they should move on and buy elsewhere. Buyer BEWARE!!

DO NOT go to this dealership and expect to get the Buchanan price advertised and fair value on your trade. If you want to get the trade in value for your trade they will raise their Buchanan price. Worst dealership ever!

Dealing with these people is maddening. Saw a used Ram on their website. It was a stock photo. Called and asked if they could send me an actual photo. Said they couldn't - It was being detailed and inspected at another location. Said they'd send the photo when ready. Told them I was from York, ninety minutes away. Didn't want to drive all the way there if I couldn't see the actual truck. Said they understood. A week goes by. Contact them again inquiring about the photo. Responded by strangely saying via text to stop in so we can value your trade-in. I said I'm ninety minutes away, remember. Nothing. Called a few days later and asked if the truck was on the lot. Said it was. Asked why they hadn't sent me a photo as they promised. Said she'd check with her manager. Nothing. A few more days go by. I send a text detailing my interaction and consequent frustration as a review on their website thinking it would prompt them to contact me. Nothing. That is how it stands as I write this. I want to buy a truck but they don't want to sell me one. Odd. Very odd. I'm suspecting a bait and switch by advertising the stock photo at a relatively low price but not the real photo. In fact at one point, I was informed that perhaps I'd be interested in a different truck. I was sent several options all of which were at least $12k more than the truck I wanted. Something ain't right.