Faulkner Cadillac

I purchased my car from Faulkner Cadillac months ago. It was listed on their website at about $3.5k less than the market price (which is a great deal). I loved the car and decided to purchase it eventhough the pre-owned manager Gray had 1) an oddly unfriendly attitude on the phone from the very beginning 2)  refused to negotiate not even a couple hundred dollars off the online listed price (which is unusual when buying a car). Given that the car has high mileage, and that I was going to travel over 1000 miles to get it, I requested that they provide me with a list of any imperfections with the car so I can consult with my mechanic. The staff provided videos. The car seemed well taken care of, and since Faulkner is a trusted business, I pursued with my decision. However, when I traveled and arrived at the dealership, I was surprised that there were a few issues that I was not made aware of: one side of the back seat was lifted off its base and needed fixing, and the window had visibly large scratches (the car had also 3k miles more than what was listed, cheap quality tires that I ended up changing after the purchase, along with other regular wear and tear mechanical fixes). I voiced my disappointment to Gray and asked again if he would drop a few hundred of the price to accommodate the seat fixing costs. He refused, then pursued to tell me that they can't be aware of all the issues on the used cars they sell, AND that if I don't want the car I don't have to buy it!! Now THAT was what I found extremely unprofessional and passive aggressive. I had already made my arrangements and my travels around that purchase, so I still went ahead with it. I still love the car. Erica, Joel, and especially Doug Singler were friendly, professional and respectable. I could understand that the dealership could miss listing some car imperfections,  I was also already prepared to pay the full amount anyway, but I had expected better accommodation, accountability and by far a better and respectable service. Gray's answers, communication and service were not what I expected to experience at any shop or store, let alone a reputable Faulkner Cadillac dealership

This review is for the Faulkner Body Shop. My 2022 Cadillac was at this shop as I am from out of state and was in a fender bender while visiting PA. This body shop was suggested to me to make repairs as it was not drivable. I left my vehicle for the repairs and when they were complete I sent a travel company for pick up. Jay relayed to me that final inspection was done and my vehicle could be picked up. After receiving my vehicle and inspecting my vehicle I noticed within a very short period of time that the paint had 2 runs in different spots, a clump of paint in the opening of the door very noticeable, also down the door of my car the paint is dim b/c the body man did not take the time to buff the paint, my hood was off and sticks out along with my headlight is missing a support bracket and does not sit in correctly. My car is a 2022 and has been really taken care of. How disappointing!!! I have taken my car to a local body garage and sent the quote to Faulkner Body Garage and they are refusing to pay to have my car fixed correctly. I would never allow a vehicle to leave the parking lot looking like this! Can't believe this would be a reputable company doing this kind of sloppy work. I would NOT recommend this body shop!

Purchased 2020 CT6, CPO, Cadillac Jan, 2022. Dealer failed to show $500.- deposit on sales bill. Released the car for transport to my home without remote keyfob #1. And Four Bent wheels. A week after delivery, due to very bad weather/road conditions delay, drove car, had horrible ride like farm tractor on cobblestones. Local Cadillac dealer identified problem as ALL FOUR WHEELS ARE BENT. Can not be balanced. Faulkner initially refused to sign bill of lading of transport company, delaying loading and transport, which I had prepaid. Am 250 miles away from this dealer. So far woking through Cadillac USA to help solve preblem unsuccessful. So much for their slogan of "total satisfaction"