Cadillac of Portland in Portland including address, phone, dealer reviews, directions, a map, inventory and more

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9141 SW Canyon Rd
Portland, OR 97225

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Sales: 855-975-8972

Used Cars: 855-975-8972

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Cadillac of Portland

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

117 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible, today is our last time to ever return. Slow and...

Reviewed by MbmalaimalOctober 12, 2021

Horrible, today is our last time to ever return. Slow and inconsiderate to others' time.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Thank You, Charles Brown General Manager

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Unresponsive and no follow thru of obligatations

Reviewed by Jeffery Gambrall from Iowa City, IowaOctober 06, 2021

Our buying experience at Cadillac of Portland met expectations but the finance department has been extremely unresponsive and has not followed through with their obligations. We decided to purchase a vehicle for our son who is attending college in the state. We had researched the Portland area market prior to flying into town. The salesman was able to answer all our questions and we made a deal on a Friday evening. We were turned over to the finance manager (P.M.). We indicated that the vehicle was to be title in Iowa and asked if we could register the vehicle when we returned home. He indicated that they needed to take care of the registration. He had my wife and I sign a blank Iowa DOT Application for Certificate of Title and/or Registration form as well as other paperwork. We left for dinner with my son driving his new to him vehicle. At dinner, PM called and dropped by with a form that he had not printed for us to sign. The next day, PM called again indicating that we needed to return to the dealership to redo the Iowa DOT Application for Certificate of Title and/or Registration form. Near the end of August, I spoke with our county treasurer staff who indicated that they received and returned a grossly incomplete registration form in mid-August. Vehicle milage, bill of sale, damage disclosure form, dealership identification, and co-owner information was missing, and the accompanying check was filled out to the wrong party. Over the next few days, I left voice and text messages as well as emails with multiple return addresses. PM did not respond to any form of communication. In mid-September, I called and asked for PM's supervisor and had a discussion with DK. DK promised to investigate the status of the registration application and get back to me within a day. I have not heard back from DK or PM. It is now early October; my lender has requested that the vehicle title. I have spoken with the county treasurer indicated that they have not received an update form. The Cadillac of Portland finance department staff never answer the phone and have not return any forms of communications.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Our buying experience at Cadillac of Portland met...

Reviewed by gambrallOctober 06, 2021

Our buying experience at Cadillac of Portland met expectations but the finance department has been extremely unresponsive and has not followed through with their obligations. We decided to purchase a vehicle for our son who is attending college in the state. We had researched the Portland area market prior to flying into town. The salesman was able to answer all our questions and we made a deal on a Friday evening. We were turned over to the finance manager (P.M.). We indicated that the vehicle was to be title in Iowa and asked if we could register the vehicle when we returned home. He indicated that they needed to take care of the registration. He had my wife and I sign a blank Iowa DOT Application for Certificate of Title and/or Registration form as well as other paperwork. We left for dinner with my son driving his new to him vehicle. At dinner, PM called and dropped by with a form that he had not printed for us to sign. The next day, PM called again indicating that we needed to return to the dealership to redo the Iowa DOT Application for Certificate of Title and/or Registration form. Near the end of August, I spoke with our county treasurer staff who indicated that they received and returned a grossly incomplete registration form in mid-August. Vehicle milage, bill of sale, damage disclosure form, dealership identification, and co-owner information was missing, and the accompanying check was filled out to the wrong party. Over the next few days, I left voice and text messages as well as emails with multiple return addresses. PM did not respond to any form of communication. In mid-September, I called and asked for PM's supervisor and had a discussion with DK. DK promised to investigate the status of the registration application and get back to me within a day. I have not heard back from DK or PM. It is now early October; my lender has requested that the vehicle title. I have spoken with the county treasurer indicated that they have not received an update form. The Cadillac of Portland finance department staff never answer the phone and have not return any forms of communications.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Cadillac of Portland

Something amazing happens that is hard to describe when you take ownership of your Cadillac. A feeling of pride a prestigious luxury automobile and a passion of excellence overwhelms your entire being. At Cadillac of Portland Portland's exclusive Cadillac dealer we strive to provide complete transparency while ensuring superior customer satisfaction. Our goal is to deliver a phenomenal buying experience and earn you as a client for life.

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