Cadillac of Portland

Horrible, today is our last time to ever return. Slow and inconsiderate to others' time.

Our buying experience at Cadillac of Portland met expectations but the finance department has been extremely unresponsive and has not followed through with their obligations. We decided to purchase a vehicle for our son who is attending college in the state. We had researched the Portland area market prior to flying into town. The salesman was able to answer all our questions and we made a deal on a Friday evening. We were turned over to the finance manager (P.M.). We indicated that the vehicle was to be title in Iowa and asked if we could register the vehicle when we returned home. He indicated that they needed to take care of the registration. He had my wife and I sign a blank Iowa DOT Application for Certificate of Title and/or Registration form as well as other paperwork. We left for dinner with my son driving his new to him vehicle. At dinner, PM called and dropped by with a form that he had not printed for us to sign. The next day, PM called again indicating that we needed to return to the dealership to redo the Iowa DOT Application for Certificate of Title and/or Registration form. Near the end of August, I spoke with our county treasurer staff who indicated that they received and returned a grossly incomplete registration form in mid-August. Vehicle milage, bill of sale, damage disclosure form, dealership identification, and co-owner information was missing, and the accompanying check was filled out to the wrong party. Over the next few days, I left voice and text messages as well as emails with multiple return addresses. PM did not respond to any form of communication. In mid-September, I called and asked for PM's supervisor and had a discussion with DK. DK promised to investigate the status of the registration application and get back to me within a day. I have not heard back from DK or PM. It is now early October; my lender has requested that the vehicle title. I have spoken with the county treasurer indicated that they have not received an update form. The Cadillac of Portland finance department staff never answer the phone and have not return any forms of communications.

Our buying experience at Cadillac of Portland met expectations but the finance department has been extremely unresponsive and has not followed through with their obligations. We decided to purchase a vehicle for our son who is attending college in the state. We had researched the Portland area market prior to flying into town. The salesman was able to answer all our questions and we made a deal on a Friday evening. We were turned over to the finance manager (P.M.). We indicated that the vehicle was to be title in Iowa and asked if we could register the vehicle when we returned home. He indicated that they needed to take care of the registration. He had my wife and I sign a blank Iowa DOT Application for Certificate of Title and/or Registration form as well as other paperwork. We left for dinner with my son driving his new to him vehicle. At dinner, PM called and dropped by with a form that he had not printed for us to sign. The next day, PM called again indicating that we needed to return to the dealership to redo the Iowa DOT Application for Certificate of Title and/or Registration form. Near the end of August, I spoke with our county treasurer staff who indicated that they received and returned a grossly incomplete registration form in mid-August. Vehicle milage, bill of sale, damage disclosure form, dealership identification, and co-owner information was missing, and the accompanying check was filled out to the wrong party. Over the next few days, I left voice and text messages as well as emails with multiple return addresses. PM did not respond to any form of communication. In mid-September, I called and asked for PM's supervisor and had a discussion with DK. DK promised to investigate the status of the registration application and get back to me within a day. I have not heard back from DK or PM. It is now early October; my lender has requested that the vehicle title. I have spoken with the county treasurer indicated that they have not received an update form. The Cadillac of Portland finance department staff never answer the phone and have not return any forms of communications.