3939 S Memorial Drive
Tulsa, OK 74145

Get Directions

Sales: 918-602-4154

Used Cars: 918-602-2364

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:30pm
Sat 9:00am – 1:00pm

Reviews of Don Thornton Cadillac

Overall Rating:

3.2 (out of 5)

85% recommend this dealer

52 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Carl was my salesman and he was fine but Cathy in finance

Reviewed by Leisha TDecember 07, 2024

Carl was my salesman and he was fine but Cathy in finance was completely fraudulent. She added a very expensive item/service to my purchase after I had already agreed on price, signed on said price, and told her I did not want any extras at all. No warranty etc. All I could see was the signature pad and she assured me there were no extras, just the price of the car. But wait! She forgot to credit my down payment! She said she fixed it but my documents are conflicting. However, she padded her commissions with an insurance product I was not aware of and would have declined. Sneaky! I have documentation of asking her to remove it and her stating she had received my request, only for the dealer to say they never received it. If I had it to do over again, I would avoid this dealership. If they can’t do simple math and forget to credit a customer’s down payment, how can one have faith in the product they sell? Horrible, stressful experience for me.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Carl was my salesman and he was fine but Cathy in finance

Reviewed by Leisha T from Edmond, OKDecember 07, 2024

Carl was my salesman and he was fine but Cathy in finance was completely fraudulent and Cord in sales was not much better. Cathy added a very expensive item/service to my purchase after I had already agreed on price, signed on said price, and told her I did not want any extras at all. No warranty etc. All I could see was the signature pad and she assured me there were no extras, just the price of the car. But wait! She forgot to credit my down payment! She said she fixed it but my documents are conflicting. However, she padded her commissions with an insurance product I was not aware of and would have declined. Sneaky! I have documentation of asking her to remove it and her stating she had received my request, only for the dealer to say they never received it. If I had it to do over again, I would avoid this dealership. If they can’t do simple math and forget to credit a customer’s down payment, how can one have faith in the product they sell? Horrible, stressful experience for me.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

They responded to my email really fast.

Reviewed by Le from Broken Arrow, OKJune 25, 2024

They responded to my email really fast. Carl was the best. When I bought the Cadillac, they signed me online and delivered to my house.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for the great feedback!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Don Thornton Cadillac

Welcome to Don Thornton Cadillac in Tulsa Ok. We are proud to be your premier new and used Cadillac dealership serving Oklahoma City Muskogee and surrounding Cadillac customers. If you are looking for a new vehicle such as the Escalade or CTS come into Don Thornton Cadillac and check out our huge inventory of cars trucks SUVs and crossovers. For years Don Thornton has been serving Tulsa Cadillac drivers with all their automotive needs. We are conveniently located at 3939 South Memorial Drive Tulsa OK so check out our hours and directions page to discover the best time to visit us.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top