Bob Moore Cadillac of Edmond

I come from spending years in the Car business and have done business with dozens of Auto Dealerships nationwide. My experience with Bob Moore Cadillac was far superior to any other dealership experience. Purchased a preowned vehicle from them late on a Saturday evening. Tony Glover was the most patient, knowledgable, and helpful salesperson Ive ever run across. Mak was our Finance Manager, and he took the time to explain our options without pressuring us into anything we didn't want. Can't say enough about the team at Bob Moore Cadillac. I'll be referring anyone in the market for a new or used vehicle to them, and plan make any future auto purchase there as well.

If I could rate it a zero I absolutely would! Purchased two Cadillacs in the past from Bob Moore. Manger could care less about customer service (and as he stated Oklahoma) and one lie after the other. Anthony has so many personal issues that couldn’t care less about customer service. Ended up being told the exact car I was looking for was available at their Norman location only to show up for scheduled appointment to be told sold the night before to dealership I had been working with. Do not do business with Bob Moore dealerships. They could care less about the customers! And comments from others that have had similar experiences on forums they can’t delete prove this is not uncommon.

I bought a 2021 Lexus UX200 from them, and after THREE days multiple warning lights/signals kept going off. I took pictures and a video of them and sent them to the guy who sold me the car. He told me to take it to the Tulsa Lexus dealership to have them look at it for diagnostics. When I took it to Lexus of Tulsa, I was told the car had been involved in a front-end collision so the warranty does NOT apply. I texted the used car manager at Bob Moore and he stated they usually do not pay for the cost for repairs after purchase. This is terrible service! A used Lexus with less than 23K miles practically driven off the lot only to experience serious issues that they won't pay for repairs? Really? Do not use this dealership!! They are NOT about a 100% satisfaction rate - quite the contrary.