Bob Moore Cadillac of Norman

Great dealership, great saleswoman, Karlee, great car...2023 Genesis G80! If I need another car I will definitely go back there again.

I recently had my new Cadillac in for service at Bob Moore in Norman. While my vehicle was being serviced, they provided me with a loaner car. While driving the loaner on I-35, I exited at Robinson Street in Norman, and the vehicle suddenly died. It was raining heavily at the time, and I was left stranded on the side of the road for hours in the rain waiting on a tow. The car was towed back to the dealership, and later I received a call saying the engine had water damage and I was being held liable for supposedly driving through floodwaters. I want to be very clear: I never drove through a flooded area or even a large puddle. Despite this, they decided to file a claim on my insurance, which is likely to increase my rates—something I find completely unfair and upsetting. As a 70-year-old woman, I feel like I am being taken advantage of. This entire situation has been frustrating and disheartening. I didn’t even want my car serviced at the Norman location to begin with—I initially contacted the Edmond store but was told I’d need to work with a new advisor in Norman because my last experience had also been negative due to rude treatment. I should have trusted my instincts and taken my vehicle elsewhere. If Cadillac vehicles are so vulnerable that they can’t be driven in heavy rain without risk of engine damage, customers should be warned. The Service Manager, Jerry Cantrell, and the Higher up manager, Barrett, have both been unhelpful and dismissive, showing no accountability and treating me rudely throughout this process. This has been a deeply disappointing experience with terrible customer service. I would not recommend Bob Moore Cadillac in Norman to anyone.

I spoke with the sales department to inquire about a vehicle. We worked out a deal and they had me drive from Texas to Oklahoma that night. When I got there, the vehicle was not in their possession. I could have signed documents electronically to secure the sale. I purchased the car feb 22,2022 and today is April 15,2022 and the dealership has not even sent in the appropriate documents to the state of Texas to ensure I could register my car. I called the dealership and they refused to provide a paper tag so I would not get pulled over while waiting. I will never use this dealership again.