4111 Elm Rd Ne
Warren, OH 44483

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Sales: 866-605-5238

Used Cars: 866-605-5238

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 9:00am – 1:00pm

Reviews of Cole Valley Cadillac

Overall Rating:

4.6 (out of 5)

89% recommend this dealer

196 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

We have had issues where what we brought a vehicle in for

Reviewed by dejr1227November 28, 2025

We have had issues where what we brought a vehicle in for was not resolved. We also asked for our vehicle to be washed at the last service and that wasn't done. Overall we have not had any good experiences with this service center.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to share your feedback. We are sincerely sorry that we failed to resolve the issue with your vehicle and missed the request to wash your car during your recent service visit. We understand your frustration, and this is certainly not reflective of our standards. We have noted your comments and are already reviewing our process to ensure this doesn't happen again. Sincerely, Cole Valley Cadillac

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

They are always nice and efficient.

Reviewed by KellirgNovember 27, 2025

They are always nice and efficient. If I need a ride home , they have a driver.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Grace Cole Internet Manager graceh@colecars.net

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Pleasant, professional people.

Reviewed by bikers6878November 25, 2025

Pleasant, professional people. Kept me informed on progress. The car looks great. Highly recommend the collision shop

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Grace Cole Internet Manager graceh@colecars.net

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Cole Valley Cadillac

Here at Cole Valley Cadillac, we are family owned and operated, four generations of Coles have proudly served Northeast Ohio since 1914. We know that there's a lot more to buying a car than... Well, simply buying a car. Our team is here to guide you every step of the way through your automotive experience. From helping you shop for the perfect new or used Cadillac to helping you keep your ride in tip-top shape with our excellent service department. We're here to help from every angle of the buying and owning process, and we're eager to help you fulfill your automotive dreams.

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