Jeff Wyler Fairfield

I had an appointment scheduled with the service department. Dealt with (Chris Barrow) the Service Advisor. Dropped the car off at 8 am Chris said we will call you once we have the repair estimate. I never received a phone call, and by 2 PM I started Calling to get a response back and no answer. A young lady would answer the phone and say I will transfer you then nothing. I ended up calling at least 5 times in which leaving VM as well as leaving the service manager a VM and no response. I had to make a visit to the dealer before closing, to find the car sitting outside. On a side note had to talk to the technician after noticing a hanging wire from under the steering column that he had to attach back where it belongs and mentioned that the car has been looked at before 1 PM. (Adrian) the technician apologized on behalf of the SERVICE ADVISOR that didn’t even bother apologizing or justifying the poor communication even though it’s not the technicians fault. Poor customer service, I will definitely recommend not dealing with their service department, specially the service advisor Chris Barrow as he was unprofessional to start with. Despite the fact walking in at the morning he’s sitting at his desk eating breakfast while talking with everyone around and I am the only customer standing there then started acknowledging my presence. Bill for $237.00 for nothing.

William Lyles is amazing! His personality is everything! I felt completely comfortable and confident with my decision to purchase a car from this lot! I told him what I wanted and he delivered! I will be back in the future! Thank you!

DO NOT BUY FROM JEFF WYLER......the advertised price is not what you pay. certified $1000 oil additive for trans and engine, disinfecting and pulse third brake light flasher is a scam to jack the price up. this should not have cost more than $200 at most for this crap. took months to get my title , had to get the Ohio attorney general involved to get it. I was lied to for months telling me it was mailed...must have gotten lost in the mail. they never did anything on my title for like 3 months according to Ohio attorney general office . they never mailed it till after i filed a complaint with OAG. state law is title was to be in my hand within 30 days of purchase. bought in November 8 2020 and got my title in late march 2021. their warranty is total B.S. unless you purchase additional warranty from them. found broken air vents not covered only drive train is covered for 90 days. buy from these people at your own risk. sales man Brian Landers told me they reduced certified price by $500...he lied I paid full price. $1000 now looking for another dealer to perform recall work on my KIA. I do NOT trust JEFF WYLER auto group.