Cadillac of Dublin in Dublin including address, phone, dealer reviews, directions, a map, inventory and more

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4300 W Dublin Granville Rd
Dublin, OH 43017

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 1:00pm

Reviews of Cadillac of Dublin

Overall Rating:

4 (out of 5)

74% recommend this dealer

23 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

dashcam stolen - thieves in Service Dept

Reviewed by Elito from Columbus, OHMay 27, 2022

FYI, i had my Cadillac Escalade for service from last Friday 5/20 and picked it up yesterday 5/26. Unfortunately, as soon as I hopped on my vehicle, I noticed that my dash cam was missing! I tried to search inside the vehicle or glove compartment, middle console but couldn’t find it. So pulled in again and spoke to Brian who called Roxanne who said she will follow up since the technicians have already left for the day. So the next day, they are telling me that the didn’t notice any dash cam when I pulled in! I have 3 vehicles and all 3 of them have a dash cam so I don’t have a need to remove it for any reason. I even have pictures that I can send which proves that I have a dash cam. In fact, the cigarette lighter adapter of my Roav dash cam is still there but no cable nor dash cam itself. I know it is not that expensive and I can easily replace it but the fact that I cannot trust this dealership or the service department to respect my belongings is the main reason I am writing this email. I tried to call Milt but from what I understand, he left earlier this year. So I asked to be transferred to Eric who took his spot, but was put on hold for half an hour and never got back to me. So while I am on-hold, i called the service dept again using my land line to ask if I was still expecting to talk to Eric. At which point Roxanne said, she will just leave a message so he can call me back. As of this writing (2pm), I tried to speak to him again but was told he was on his lunch break! Is this the type of white glove service this dealership provides? Very unprofessional and not trustworty! No wonder a lot of people has left even Christine had enough it seems. Not sure when Roxanne will have enough. I have been going to this dealership for 3yrs now. But this is unacceptable!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Good morning Sir, thank you for taking our call last week when we saw you were unhappy. We appreciate you letting us taking care of your concerns and looking forward to following up again with you today.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

WORST CUSTOMER EXPERIENCE EVER!

Reviewed by NolongerRepeatCustomer from Columbus, OHOctober 18, 2019

WORST CUSTOMER EXPERIENCE EVER HAD! This team of managers were the most unprofessional, inefficient individuals having go back and forth for 3 days and multiple hours. We had previously purchased a vehicle 3 years ago from this dealership and though we would go back to this dealership, not because of the previous experience, but because we liked the vehicle. No joke - they had us going back and forth for several days - one day because their systems were down, another because in the 2 hours that we were there, they couldn't finish up the paperwork, and then on the last day, they tried to change the agreed upon deal and tell us the previous cadillac that we owned didn't qualify for a rebate and wanted to raise the price. WE BOUGHT THE CAR FROM THERE, WHY DID IT TAKE THEM 3 VISITS TO TELL US THIS? WHY CHANGE THE AGREED UPON DEAL IN THE 11TH HOUR AND NOT COME UP WITH A SOLUTION? WE We have full-time jobs, and these guys wasted our time. We showed up on the 3rd day which was supposed to be a day of signing papers and taking the car home, and the salesman and the managers that decide on pricing started bombarding us with questions about the car we had when they had all of the info for it from the getgo. It was clear that they didn't want to sell the car to us probably because my dad had an accent or they didn't like his name, or they have their prejudice biases? My dad has near perfect credit, so why on the last day, would someone come to you to renig the deal that was agreed upon when they had called to say all of the paperwork is ready, just come by and sign? I would suggest you buy a Porsche or another high-end vehicle. When you're spending this kind of money and showing customer loyalty, you need to go somewhere where the dealership understands and values the customer. Based on our experience, you will not find that here.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

3.8 (out of 5)

Service for 2014 SRX

Reviewed by Melvin Taylor from Columbus, OHJune 26, 2019

The plan was to get the car ready for the road this summer. Dashboard informed me that the oil needed to be replaced. I received a coupon in time to do just what I needed! The service personnel suggested that the brake fluid be inspected as well. Which I comply, with the tire rotation. They also inspect the slow leak I was experiencing with my rear tire. Over all yes, it was a satisfactory experience.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process 3

Quality of Repair 4

Maximum rating = 5

About Cadillac of Dublin

We know that shopping for a pre-owned vehicle can be full of uncertainties. We are so confident in OUR pre-owned vehicles that we have covered them with our Yes Plan Certified Program!

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