Estle Chevrolet Cadillac

Great experience. Kent was super helpful and answered all of my questions. Will be back again in the future.

Not feeling trust, concern, or customer service focus with the Service Team. I was never told how long my 9am appointment would take, upon arrival, the reference was made as to them calling me when my vehicle was done. I told them I had not made arrangements for anyone to pick me up as no one ever stated this would be a lengthy visit. I was told they close at Noon, so it should be before that time. I said, "Well, I guess I can go on over to Planet Fitness and workout and wait there". Planet Fitness is across the street --a bit of a walk when it is 3 degrees outside! The service team person never spoke up and said,"We can drive you over!". I worked for a different General Motors dealership and there is NO WAY this type of treatment would have been acceptable. I was NOT due for an oil change, but a piece had cracked and allegedly I had no oil in my engine. My vehicle is still under warranty---but--I was charged for an oil change. Repeat---I was not due for an oil change. I had no oil due to a broken piece. My vehicle is still under warranty. Brandon, Service person, said, "That is just how it is". I paid for the oil change. Vehicle STILL has warning lights, check engine lights, drives like garbage, Assistant randomly pops up despite me not touching a darn thing that would engage the Assistant----so--I have my vehicle in the shop at another dealership. After THEY heard how I was treated at Estles, even those service people were pretty shocked and as disgusted as I am. A $45k vehicle may not be a big deal to others, but to me, this was the most expensive vehicle I've purchased. As a 3rd Gen General Motors employee, I am so sad to see how the brand is being represented at Estle's.

Everyone was Friendly. . Devon was very personal and explained everything so we could understand it. Devon was very patient when showing us the controls in the car. Would recommend him to everyone.