Estle Chevrolet Cadillac in Defiance including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

1515 N Clinton St
Defiance, OH 43512

Get Directions

Sales: 419-785-8671

Used Cars: 419-615-4092

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Estle Chevrolet Cadillac

Overall Rating:

1.9 (out of 5)

65% recommend this dealer

77 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

They never contacted us about the car we were interested

Reviewed by Angela March 01, 2023

They never contacted us about the car we were interested in and now the car we wanted is sold

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hello Angela, We apologize for not getting back with you regarding the vehicle that you were interested in. To help better understand what happened please feel free to give our Customer Care Department a call at 419-782-8015 so that we can help resolve this issue. Sincerely, Estle Cadillac

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

incompetent service department

Reviewed by DW from Archbold, OhioNovember 22, 2022

I brought my car in for a service appointment that I had booked 11 days prior. Despite having a record of my appointment, no one had bothered to order the parts that were needed. Also, I was told that the original price I was quoted only included labor and that my final cost would be nearly twice the estimate. This was after I had revised my work and family schedule, arranged to have a ride pick me up, etc., and I couldn't even get my car fixed that day. And the man in the service department never apologized, but only chalked it up to a "miscommunication". Fortunately, I was able to book an appointment for a better price at a more competent shop.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (866) 228-1404 to discuss your concerns, as your satisfaction is of utmost importance to us.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great group to deal with.

Reviewed by DrissidoworkJune 14, 2022

Great group to deal with. Had a truck delivered to my door. It was an extremely smooth transaction with good communication. They were helpful throughout the process assisting me with the logistics of purchasing and receiving the truck. They were able to make me feel comfortable with buying a vehicle from out of state sight unseen. Would work with again anytime.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Estle Chevrolet Cadillac

Welcome to Estle Chevrolet Cadillac in Defiance Ohio.
Estle has been serving the Defiance community for over 30 years. We are proud of our involvement in local activities and charities and we are known for our acclaimed service and excellent staff. Estle Chevrolet Cadillac is not just building a reputation as a great car truck van and SUV dealer but we're also building a family with all of our customers and supporters. Our customers' satisfaction is our number one priority. We tend to the whole scale whether it's one customer or the whole community and we're always giving back. Estle Chevrolet Cadillac a community driven dealership!

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