Voss Village Cadillac in Dayton including address, phone, dealer reviews, directions, a map, inventory and more

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650 Miamisburg Centerville Rd
Dayton, OH 45459

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Voss Village Cadillac

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

324 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Service

Reviewed by bonb from BeavercreekJanuary 13, 2021

Took brand new car in for warranty work. It sat for 3 days before they looked at it, had to order part. I called 3 times over 2 days and sent an email to service manager in addition to a call to make an appointment. No call back. Very disappointed

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello and we apologize for the delay in our response. We do not have an active Cars.com account and weren't able to respond publicly. We've since had your vehicle in and repairs performed. Unfortunately, our service advisor entered your phone number incorrectly when you brought your car in and we were leaving messages on the wrong number. Sometimes miscommunication happens and that certainly seems to be the case. We sincerely apologize for the inconvenience.

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent Service

Reviewed by Debbie McMichael from Dayton, OHSeptember 03, 2020

Yesterday I went to Sams Club early to buy business supplies only to get there and my trunk would not open. I tried and tried but was unable to open it. I drove to Voss Cadillac and told the service representatives my problem . In about 5 seconds one was in my backseat and another one was outside my car helping. The lady inside my car was literally standing on her head but in about 5 minutes she had my trunk open ! I was so thankful for their help ! Before I left I also mentioned my windshield wipers were knocking the side of the striping around the glass. They referred me to the body shop .The service representatives inside couldn't have been nicer...they paged a tech who came in just a few minutes .I showed him the problem and he asked me to wait in the waiting room and in less than 5 minutes he had fixed my wiper. I know this is a long review but what I wanted to point out is the exceptional people that work there ! The are kind , they listen to you and then they take action to help you ! I have done business with Voss Cadillac for 15-20 years and they reminded me why. To all the workers there..... Thank You for being who you are. I appreciate you all !

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

4.3 (out of 5)

Oil change

Reviewed by Mark A Lewis from Centerville, OhioMay 08, 2019

When they refilled the oil, they got oil all over the engine

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Voss Village Cadillac

Welcome to Voss Village Cadillac! Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers.

Please feel free to call us at the number listed below. 937-428-2300

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