4200 Morse Crossing
Columbus, OH 43219
Sales: 614-421-2007
Used Cars: 614-421-2007
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Columbus, OH that carry Cadillac
Overall Rating:
3.7 (out of 5)
92% recommend this dealer
490 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Drove over 2 hours to go to the dealership .
Drove over 2 hours to go to the dealership . Nicholas answered every question , he is very polite & knowledgeable. Best service I’ve ever received at a car dealership . I will be returning on my next car purchase
Dealer Response
Thanks for taking a moment to let us know how helpful you found this visit! We're delighted Nicholas provided you with all the answers you needed to make this a positive experience. Enjoy your new car! Best Regards, D'Lacy Stith General Manager
Maximum rating = 5
Wrong advertising.
Wrong advertising. FSD not available on their vehicle while they are advertising as if it is included. The agent says you need to keep paying every month for it.
Dealer Response
We appreciate the opportunity to earn your business and apologize for any miscommunication or understanding. It was confirmed by our team that the Tesla vehicle of interest did have the FDS (Full Self Driving) upgraded and download from Tesla by the previous owner. So, the feature is available, however as with many Tesla features, it is subscription based and there is a monthly fee. If you have any further questions or concerns, our team would be happy to speak personally with you. Best Regards, D’Lacy Stith General Manager 614.383.4804 dstith@germaincars.com
Maximum rating = 5
I already had a bank check cut from a Federal Credit
I already had a bank check cut from a Federal Credit Union, extended warranty and car insurance available and literally just waiting on me to pick out any car that I wanted. I had to ask 3 times from different sales reps including the mgr for them to send their own inspection report that was already completed for me to review, before committing to the purchase. I also had to ask multiple times for an “out of the door” price before finally receiving one that excluded tag, tax, title and shipping from OH to GA. They couldn’t even tell me what shipping company they would use and that I would have to pay the driver when they dropped the car off. I work during the day and don’t have time to go back and forth with a sales rep and explain why I won’t come in to test drive a car, use their financing or purchase a service warranty when I already knew what I wanted. I refuse to purchase from any dealership that can’t send me basic paperwork to purchase a car sight unseen and 800 miles away for that matter. My husband and I have 4 cars between the two of us, my 2 Jaguars and his 2 Cadillac’s. My husband just likes the CT6 Platinum TT and I was buying it for him as a surprise gift and they ruined it. This literally could’ve been the easiest sale for them and they couldn’t have cared less. What a complete waste of my time. Then to add insult to injury, Tony arbitrarily decided to start calling me by an entirely different name!! I wouldn’t buy a Cadillac keychain from this dealership.
Dealer Response
We appreciate the opportunity to earn your business and thank you for providing us feedback regarding your remote sales experience. We are a little dismayed by your review. According to our records, you requested a copy of the 172-point Cadillac Certified Inspection on the vehicle of interest. It was explained to you that the vehicle did not have that inspection to provide because it did not qualify for certification due to its age (2018). You insisted on having that inspection. Our team did provide you with the multipoint inspection (MPI) along with the vehicle history report, complete service records of everything we did to the vehicle, a video, and pricing. This pricing breakdown included the requested service contract, which you declined afterward. Pricing was resent without the contract, and it was explained multiple times that we do not collect taxes for the state of Georgia. We also provided you with a separate quote for shipping. We explained that we use central dispatch for transport. They use various companies, based upon who is available at the time, and you would be able to pay them directly upon arrival. I apologize that somewhere along the lines of our communication your remote experience was unsatisfactory. We aim to provide an excellent customer experience 100% of the time. If you would like to discuss your visit further, please feel free to give me a call. Best Regards, D’Lacy Stith General Manager 614.383.4804 dstith@germaincars.com
Maximum rating = 5
At Germain Cadillac of Easton we work hard to help you find the vehicle you have always wanted. That new Cadillac is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available in Columbus Ohio.
From general maintenance such as oil changes to major repairs let us service your vehicle. Our dealership is one of the premier dealerships in the country and our commitment to customer service is second to none.
We strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Find out what your used car is worth with our appraisal tool.