Germain Cadillac of Easton in Columbus including address, phone, dealer reviews, directions, a map, inventory and more

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4200 Morse Crossing
Columbus, OH 43219

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Sales: 888-903-6834

Used Cars: 888-903-1676

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 5:00pm
Tue 9:00am – 5:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 5:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Germain Cadillac of Easton

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

463 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Sh***y communication and integrity

Reviewed by TG from Columbus, OhioOctober 12, 2021

I had called about a vehicle 3-4 separate times the previous week asking when a vehicle would be ready to look at. I was told they were waiting on a part from Ford and should be ready early next week. I called today and was told that another couple was already coming to look at it and it was no longer available. They had my contact info and never once let the know the vehicle was ready nor the fact they had someone already lined up. xxxxty customer service without the decency to call and tell me the vehicle isn't available, they instead did it via a text. I am sure there are good people here but I cannot see myself buying a vehicle here nor recommending friends or family do so either.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

It’s disappointing to learn that you feel this way regarding our dealership. Due to today’s market conditions, our pre-owned inventory is in high demand and the vehicle you were interested in was in our service department awaiting a needed part for 30 days. In that timeframe, we had multiple inquires. We do not hold our inventory and it is available on a first-come-first-serve basis. This vehicle was sold to the first customer to arrive when it was available for sale. Our team did notify you, although it was through text, we have found that our guests prefer this method of contact. Best Regards, Kenny Quinn General Manager

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Lied to

Reviewed by Ralph Holland from Newark OhioOctober 01, 2021

purchased a used 2018 xt5 cadillac certified suv from salesman Mr. Redman have been told 2 times after 35 days we would get the title and paper work in next 10 days. it is 67 days and told it would be another week.The car was purchased in my spouse's name. They didn 't know or wouldn't say time limit for title. Very dis-satisfied with this dealership

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We sincerely apologize for the delay in the receipt of the out-of-state title. Our dealership will have the title back to our dealership tomorrow from the title office and will overnight it to you to prevent any further delay. Best Regards, Kenny Quinn General Manager

Overall Facilities N/A

Customer Service 3

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.2 (out of 5)

Germain Cadillac Easton salesman Wes Echols made me sign...

Reviewed by fraudulent reporting August 13, 2021

Germain Cadillac Easton salesman Wes Echols made me sign a title in November 2020 and now in August 2021 and there was no notary present a car has been put into my name illegally by force from this man. I would like to report Their car dealership.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Feedback received

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Germain Cadillac of Easton

At Germain Cadillac of Easton we work hard to help you find the vehicle you have always wanted. That new Cadillac is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available in Columbus Ohio.

From general maintenance such as oil changes to major repairs let us service your vehicle. Our dealership is one of the premier dealerships in the country and our commitment to customer service is second to none.

We strive to make buying or leasing a new vehicle a pleasant and rewarding experience.

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