Coughlin Circleville

$7000 oil change. Got an oil change and 1 day later all the oil leaked out from my drive way onto 23 and had to go until the State Police station to have it towed. Gave me "free" oil changes and a 6 month guarantee even though a 2013 had less than 70k miles. Was told the smoke coming from my tail pipe was just dirt and condensation every time I took it in. After the last change I took it to a real mechanic 30 days later and it was 1 1/2 quarts low and under the hood was a complete mess. Of course the "guarantee" was long over by then. They KNEW it was leaking oil but took advantage of a senior citizen. Please beware they don't care about you, only saving their own butts. I want to vomit every time I even think of them.

The service department needs serious help. I have had my vehicle in twice for service, and both times there were issues. The first time was for a recall where sensors had to be ordered. When I scheduled, I was told I had to do so twelve weeks out. This seemed excessive, but okay. Fast forward twelve weeks. I take the day off work, take my vehicle in for the work, only to be told they didn't have my parts. I understand that things happen, but the least they could have done was called me ahead of time to let me know the parts were not available and I would need to reschedule. My latest experience included me making an appointment for service due to a check engine light being on. I made appointment for 8:00 AM, drop it off, provided the OBD code, which indicated it needed a new glow plug. Fast forward to 2:00 PM, no call, no estimate, nothing. I call up and told that they are short staffed, but the service adviser said he was going to go help to get it done. I called back at 4:45 and was sent to voice mail. Okay, worst case scenario I'll get my truck back Saturday morning. I call at 10:00 AM, and I am sent to voicemail. I leave a message, which went unreturned, called back at 2:00 and asked for the manager. Again, I get sent to a voice mail. No returned call. I call back at 4:00 PM.....yep you guessed it, was sent to someone's voice mail. So, come Monday, I again do not have a vehicle for work. Three times now I have had to miss work due to the lack of communication and follow through from this dealership. I understand things happen, but it's not acceptable to be ignored. This dealership clearly does not care about its customers. Oh, by the way, as soon as I turned on to US 23 today the check engine light came back on.................

This was absolutely the best experience I have ever had at an automobile dealership. The Salesman Bryan Struzynski was terrific to work with and Ray Wojcik the Business Manager was as well. We walked away with a great experience and a new truck.