Whites Chevrolet Cadillac Buick GMC in Roanoke Rapids including address, phone, dealer reviews, directions, a map, inventory and more

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173 Old Farm Rd
Roanoke Rapids, NC 27870

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00am
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Whites Chevrolet Cadillac Buick GMC

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

21 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Slow, disrespectful, and dishonest

Reviewed by Pissed off customer from Roanoke Rapids, NCMay 21, 2021

If I could give it 0 stars, I would. They are by for the worst dealership, and service department I've ever dealt with. They've had my vehicle for the longest time, and haven't even attempted to fix it. Every time I call, they either don't answer, or they give me some xxxxxxxx excuse as to why my vehicle isn't fixed. When I get my vehicle back, I definitely intend on using my contacts in the media to let the entire county of Halifax, town of Roanoke Rapids, and state of North Carolina know, just how bad this dealership is. I will also be reporting them to the Better Business Bureau.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Pissed Off Customer, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I would really like to talk to you to resolve this issue. Please feel free to either call me at the dealership 252-537-6136 ask for Cathy or email me at cathyoutlaw@whitemotorsinc.com. We strive to provide the highest level of customer service to all our customers.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Buying a car and getting my car repaired.

Reviewed by Albert Joyner from Rocky MountAugust 14, 2018

My wife and I went to White's Chevrolet Cadillac to get our car repaired that was still under warranty. We were very please with the repairs. We ended up buying a 2013 Cadillac SRX, the person that helped us was Barry Kidd. He was most helpful with this process. He and the staff were very kind and knowledgeable. Barry Kidd went out of his way to show us the features on our purchase of our Cadillac. We are very pleased with White's Chevrolet Cadillac and would highly recommend this dealership to our family and friends. Albert and Barbara Joyner, Rocky Mount, NC

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Disappointed

Reviewed by Disappointed from Germantown, MDJuly 29, 2018

Informed the dealership I was traveling 4 hours to see the vehicle. When I arrived at the dealership, the vehicle was not on the lot. I had to wait 30 minutes for the vehicle to be fueled and brought to the lot. After inspecting the vehicle, I discovered it had approximately $1,000 in previously undisclosed body damage. The vehicle was not washed or detailed. The inside was filthy with crumbs and spilled coffee in the console. The back cargo area was covered in pet hair. This is not the kind of experience I expected for a vehicle listed at $39,000. Absolutely unprofessional and a complete waste of my time.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi there, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (252) 507-0374. We look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Whites Chevrolet Cadillac Buick GMC

In business since 1938 White Motors has close to 800 vehicles available. Offering new Chevy Cadillac Buick and GMC vehicles. We have something to satisfy almost everyones wants needs and budget. We are a no pressure no games dealer focused on customer satisfaction. We have a rental car business on site. All we ask is for a chance to earn your business.

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