Thompson Buick Cadillac GMC in Raleigh including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

2600 Wake Forest Rd
Raleigh, NC 27609

Get Directions
Visit Dealer Website

Sales: 919-747-4698

Used Cars: 919-760-6840

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Thompson Buick Cadillac GMC

Overall Rating:

4.4 (out of 5)

85% recommend this dealer

93 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I was promised by them putting used parts on my wrecked...

Reviewed by Mike youngJuly 23, 2021

I was promised by them putting used parts on my wrecked explorer would be lifetime warranty! Turns out not there, the manager was horrible! And he refused to fix the issues that was wrong with it. Four years later!!!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Mike Portillo greeted us, patiently and respectfully...

Reviewed by MaryLouJuly 04, 2021

Mike Portillo greeted us, patiently and respectfully heard our needs, picked up on unspoken cues, took excellent care of us, worked within our parameters and we drove away happily in our 2021 Enclave Avenir.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Lee Maynor; leem@thompsoncars.com; 919-232-2954

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

4.8 (out of 5)

They worked fast and efficient. The use of the...

Reviewed by JW & MBApril 14, 2021

They worked fast and efficient. The use of the electronic signing pad made it fast and easy and allowed for it all to be saved onto the usb drive. Francis was also a real delight to work with. I was out of state but he was able to send me pictures and videos and made it simple to come in test drive and buy the car.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Lee Maynor; leem@thompsoncars.com; 919-232-2954

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Thompson Buick Cadillac GMC

Building relationships with people is a very big part of our business. Our customers will find that at Thompson we are easily accessible and ready at all times to be there for you. It's important to cultivate lasting relationships with our customers and hopefully that's what keeps you coming back to see us.

Because of you we continue to offer premium vehicles parts service and bodywork and it will continue to be our goal to do so at the highest level of customer satisfaction as we continue to make a difference for you our customer.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top