Everett Chevrolet Buick GMC Cadillac in Hickory including address, phone, dealer reviews, directions, a map, inventory and more

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161 US Hwy 70 SE
Hickory, NC 28602

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Sales: 828-597-3176

Used Cars: 828-979-0432

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Everett Chevrolet Buick GMC Cadillac

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1096 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

A sales manager calls someone interested in a vehicle...

Reviewed by Chase09November 11, 2021

A sales manager calls someone interested in a vehicle they wrongly quoted someone, basically bullying them to take the bad review they posted down. Who does that? Who calls a potential customer and begs them to take their bad review down? My husband and I have traveled 15 hours from Iowa to visit family and thought we would check out this dealership since he was quoted a “great” price via email from the salesperson he was emailing. Pictures of the truck were in the email, and it was communicated a different price shortly before we arrived.THOUSANDS of dollars higher. Multiple prices were thrown at us on this vehicle. First $32k then $38k then $36k on the website? We show up and they will NOT budge on pricing period, even though we were told $32k on the email. CarGurus even says this vehicle is overpriced … lol and KBB even proves it’s overpriced. No wonder your lot has so many used vehicles that are sitting and aging! You guys sure have a terrible way of welcoming people from out of state, this was the worst possible experience possible from a car dealership. We had way over $7000 for a down payment to put down on the vehicle and an excellent credit score- and you still treat a potential customer this way! The sales manager (Brent) said he probably wouldn’t even be able to get the vehicle through service, etc. almost as if he didn’t care whether we purchased the vehicle or not. The market is bad enough as it is, much less having a bad experience. We will be purchasing back home, for way less. We aren’t teenagers and we aren’t incompetent. My husband works for a GMC dealership and knows the value of vehicles. This message will be posted in more places and we have quite a family basis in the area, so bullying someone to take a bad review down wasn’t worth the ego trip. People deserve to know how Everett of Hickory treats their customers. Lies and dishonesty from the get go. Next time someone wants to call and bully someone about a review, think again. We will be contacting the BBB on behalf of the stunt that was pulled. Then- responds to the google review with a smart remark. Very unprofessional and they let their personal feelings get in the way.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Sorry to hear about your experience. There was a mix up with vehicles which we made you aware of while you were at the dealership. Brent reached out to see if he could help and to apologize, again. He was only trying to help. We wish you safe travels!

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Recently went and picked out a vechicle and did credit...

Reviewed by michaelhartley1022October 20, 2021

Recently went and picked out a vechicle and did credit application and was approved. Had down payment covered and went home to retrieve a document needed for loan. Was contacted by salesman on way back to dealer that i needed to bring him 500 dollars or he was sending the vehicle to another lot. Could not understand why they would sell a car i had already agreed to purchase. The vehicle had just came in and was not clean or been through shop. Not a good way to treat customers. This would have been my 2nd purchase from them. No way to treat customers.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional experience, so we are disappointed to hear that yours was not up to par. Please contact us at 828-327-9171 to discuss your concerns, as your satisfaction is of the utmost importance to us.

Overall Experience 5

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Happy and blessed for the people work in the shop.

Reviewed by Hannah tapia from NCSeptember 22, 2021

Fast and good services ,nice people bests car in the world, easy to make appointments and customer services the best is safe and very clean I’m so happy

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Everett Chevrolet Buick GMC Cadillac

Since 1967 Everett Chevrolet Buick GMC Cadillac has proudly served the Carolinas as your regional GM powerhouse. Family owned and operated Everett Chevrolet Buick GMC Cadillac offers the best selection of new and pre-owned vehicles genuine GM parts and accessories and superior automotive services from our Certified Service & Tire Center and Everett Collision Center. Come visit us on Highway 70 in Hickory or online at EverettChevy.com. And remember... if you didn't get an Everett deal you didn't get a deal at all!

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