Hendrick Chevrolet Buick GMC Cadillac Southpoint in Durham including address, phone, dealer reviews, directions, a map, inventory and more

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127 Kentington Dr
Durham, NC 27713

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Sales: 877-698-2990

Used Cars: 877-509-6860

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 8:00pm
Sat 7:30am – 8:00pm

Service Department

Sun Closed
Mon Closed
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 7:30am – 7:00pm

Reviews of Hendrick Chevrolet Buick GMC Cadillac Southpoint

Overall Rating:

4.3 (out of 5)

81% recommend this dealer

228 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

BEWARE OF SCAM PACKAGES

Reviewed by Megan from Durham,NC November 12, 2021

I bought a brand new blazer from the Chevrolet in 2019. We were sold a lifetime maintenance package where we get free oil changes for the life of the vehicle. We agreed to this because of how much we travel during the holidays. We were told we could go to ANY Chevy or even Hendricks service center for our car. Today we finally had to go to another service center than our usually because appointments were book until the 9th. We went to the capital blvd location and was told that they don’t honor that package. They charged us $87 for an oil change. What???? We could have went to a jiffy lube down the street and paid a lot less. We drove out here to make sure we could use our oil deal and to keep loyal to the dealership. She then told us we’re lucky that was it, it would have been more the further out we drive which don’t make any sense. I don’t know which location lied to us, the south point location when they sold us this package because the whole point was we could use this offer in ANOTHER state, but the capital blvd location said they are too far for us to use this? Or that they don’t honor at all. I’m sure but this will be the last time I deal with Chevy. The customer service at the south point location is always amazing and it really sucks that this other location ruined this whole experience. The customer service doesn’t overshadow the fact we were told one thing and had to spend more money. I feel ripped off and tricked into spending hundreds more than what I needed. Update a month later and still no results. Guess Chevy just lies to get you to buy a package and takes your money and run. DONT BUY THE OIL PACKAGE. It’s way cheaper and no hidden fees and lies. UPDATE UPDATE: talked to someone two days ago that was going to get someone to call me back same day. Well it’s Friday. All they do is hire lying, untrustworthy individuals. I was advised that since the employee that lied to me about my package wasn’t there anymore that there’s nothing they can do. xxxxxxxx. I will for we tell people I know to ADVOID this place and location all together unless they like getting robbed blind and lied to. This has been reports to the BBB and FTC.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Megan, we would be glad to refund you your oil change package, unfortunately this is a Hendrick Automotive Group product and can only be used at a Hendrick dealership. We have over 100 stores nationwide and many are located here in NC. Most of our dealerships are from Virginia to Florida. I believe this was the miscommunication, you can use your oil change package anywhere in the country at one of our Hendrick locations. We have 12 dealerships here in the triangle you could have had your oil changed, we apologize for the confusion. We also have signs on desks around the dealership explaining the package. Our oil change package is purchased by over 90% of our customers as an excellent value at $199 for 6 oil changes, tire rotations, and multi-point inspections at any of our Hendrick locations Nationwide. These oil changes do not expire as long as you own the vehicle! So even if you decided to visit a Non-Hendrick location, your oil changes are still available to you when you return to any Hendrick locations. If you would like to email geoff.edwards@hendrickauto.com he would be glad to start the refund process. This would be refunded back to you if your vehicle is paid for or refunded back to your bank if the vehicle has a loan. Thank you for your understanding on this, we always strive to be transparent with our customers.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Dont buy a car from Hendrick

Reviewed by charles from durhamSeptember 20, 2021

Bad customer service. When you try to book a service appointment be prepared to have to wait up to 2 weeks to be seen. If you are going to charge high rates for service please at least try and act like you care.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our manager at (919) 297-2264 so we can make your experience a positive one.

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

Chuck Reich

Reviewed by Charles Reich from Raleigh, NCJune 21, 2021

Always professional with customers and facilities are very clean. Top notch

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact (Manager_Name & Phone) at your earliest convenience. We hope you have a great day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Hendrick Chevrolet Buick GMC Cadillac Southpoint

Hendrick GM Southpoint is a full franchise General Motors dealership and the latest addition to the Hendrick Automotive Group. We are the only dealership in the Triangle area with all four franchises - Chevrolet Buick GMC and Cadillac - under one rooftop for your shopping convenience. We strive to provide a truly world class experience with such amenities as an enclosed climate controlled delivery area so you can literally drive your vehicle off of the showroom floor dual coffee & snack bars a business center so you can remain productive and a soundproof play area for the youngest members of your family! Come check us out

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