56-15 Northern Boulevard
Woodside, NY 11377

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Sales: 347-507-2622

Used Cars: 347-454-7499

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 10:00am – 7:00pm
Tue 10:00am – 7:00pm
Wed 10:00am – 7:00pm
Thu 10:00am – 7:00pm
Fri 10:00am – 7:00pm
Sat 10:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Empire Cadillac of Long Island City

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

485 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great experience.

Reviewed by Giuseppina Ballek from Queens, NYJanuary 15, 2025

Great experience. Sales person Moni Ruzzaman and manager Travis Rubino are very knowledgeable and accommodating.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Giuseppina, thank you for your kind review! We are happy to hear that Moni and Travis provided you with a 5-star experience. Our guests' satisfaction is our utmost priority. We hope for an opportunity to work with you again.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I just had my first service on my 24 Lyriq.

Reviewed by scjvetteJanuary 15, 2025

I just had my first service on my 24 Lyriq. Vincent and his team, especially Dharma, made it an easy, excellent, experience, providing the level of service and communication you would expect at a Cadillac dealership.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your positive experience with us! We are so glad that Vincent, Dhamar, and the team took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Wishing you the safest of travels until we meet again!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I purchased a brand-new 2023 Cadillac Escalade from

Reviewed by ArmanDecember 30, 2024

I purchased a brand-new 2023 Cadillac Escalade from Empire Cadillac in Long Island City, New York. After only 19,100 miles, the engine broke down and required replacement. My car has now been at their service center for over two months, and despite repeated assurances that the repair would take “a few weeks,” it still hasn’t been fixed. Every time I call, I am given vague responses and no concrete timeline for when the repair will be completed. This experience has been extremely disappointing. I never expected a company as reputable as Cadillac to provide such poor service and communication. If you’re considering buying from this dealership, think twice about the level of post-sale service you might receive.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hello Arman, Thank you for taking the time to rate our dealership. 100% customer satisfaction is our top priority and it is discouraging about your negative experience with our service team. We would like the opportunity to speak with you regarding your concerns. Please contact our Service Manager, Vincent Torres, at (718) 524-3127 or at vtorres@eagny.com at your earliest convenience.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Empire Cadillac of Long Island City

WELCOME TO EMPIRE CADILLAC OF LONG ISLAND CITY IN WOODSIDE, NY Commitment to providing excellent services to our customers is the main pillar on which Empire Cadillac of Long Island City’s ethics are built. Our dealership is your premier source for parts, services, tires, accessories, and new and used vehicles. We are your one-stop shop for every vehicle need that you may have. Looking for financing? No problem. Empire Cadillac of Long Island City also has a financing department, waiting to make owning your dream vehicle a reality. So, what are you waiting for? Drop by our WOODSIDE Cadillac store to learn more about the services that we provide.

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