Pepe Cadillac in White Plains including address, phone, dealer reviews, directions, a map, inventory and more

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15 Water St
White Plains, NY 10601

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Sales: 914-228-4266

Used Cars: 914-228-4254

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 2:00pm

Reviews of Pepe Cadillac

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

94 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

SNAKES STAY AWAY

Reviewed by sabrina j persinger from pascoMay 10, 2021

STAY AWAY CALLED WILLING TO PAY ASKING PRICE ON A NEW CADILLAC, WITHIN MINUTES OF BEING ON THE PHONE I WAS INFORMED THAT SINCE I WAS CALLING FROM OUT OF STATE THEY WOULD BE RAISING THE SALE PRICE BY 15,000 DOLLARS. YES YOU READ THAT RIGHT. WITHIN SECONDS NOT MINUTES THEY SHOWED ME NOT ONLY HOW UNETHICAL THEY WERE BUT THERE WAS NOT A LINE THEY WOULD NOT CROSS. BUYER BEWARE I WOULD THINK TWICE BEFOR TRUSTING THIS ESTABLISHMENT WITH NOT ONLY YOUR MONEY BUT YOUR PERSONAL INFORMATION. NEXT THING YOU KNOW THEY WILL BE SELLING THAT TO THE NEXT HIGHEST BIDDER. I ONLY WISH THAT I COULD RATE THEM LESS THAN A 1 AS I THINK THAT IS STILL TO HIGH!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

As discussed in detail, our dealership has decided not to sell 2021 Escalades out of the New York tri-state area at this time. As you are well aware, there is an extreme demand and shortage of this exceptional vehicle and we feel it’s important to take care of our local customers. Being from the West Coast, I am hopeful your local dealers will do the same for you. We apologize again if there was confusion during the initial conversation with the sales consultant as we were in the process of changing policy on all 2021 Escalade sales. As mentioned on our call, should product become more available in the near future, we will be open to selling outside of the New York tri-state area.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent Buying Experience

Reviewed by Gainda Basdeo from New York, NYApril 12, 2021

Pepe Cadillac is awesome! i had the pleasure of purchasing my New Cadillac XT5 from David Persaud. David made my entire experience as easy as possible. He was very professional and knowledgeable about their vehicles. Frank, the business manager was very thorough with the Contracts and made sure i understood what I was signing. Everyone at the dealership was extremely kind and accommodating. The dealership is very clean and has taken extra precautions during this pandemic to make their clients feel safe. I felt very comfortable buying from them! I am a SATISFIED customer and will be returning for my next lease!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Gainda, thank you for the amazing review! We are thrilled to hear that David and Frank could provide the easy car buying experience that we seek to give all customers, and that we could make you feel comfortable and safe inside our dealership. We wish you many happy travels with the new XT5, and we look forward to working together again in the future!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Purchasing and Servicing at Pepe Cadillac

Reviewed by JR from West NyackMarch 23, 2021

At 60 years old and an aptitude for driving, I have bought beyond my fair share of autos. I have bought and/or serviced them from a plethora of Dealerships. I have had plenty of issues with many of them and particularly after they sold you a car that you probably overpaid for, they seem to have a blatant disregard for you as a customer, thereafter. Having been turned on to purchasing my first Cadillac in 2010, I have since serviced or purchased from Pepe, seven more vehicles. In sales, David has been the consummate salesperson who understood my knowledge of cars and the process of buying, used no "sales tactics", and got me some terrific deals. Frank in Finance gives me the skinny, no aftermarket shenanigan's, I truly get what I need. Perhaps more importantly, the service aspect over the years can be a bear with all these cars. When it comes to service, Ron and his team are absolutely untouchable. They do only what needs to be done, gets it done right, and they do it with professionalism. The mechanics are fantastic and insanely knowledgeable. My current lineup includes four Cadu's so I find myself at the Dealership more than I can count. The only way to sum up going to Pepe, is like going to Sunday dinner with family. Kudos kids, great job!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

JR, thank you for taking the time to share your story and write this review! It is our goal to understand our customers, provide exactly what they want and need in a car, and most importantly, make them a part of our family. We are happy to hear that Ron and our team have been providing an exceptional service for every one of your Cadillacs, and that David and Frank give an excellent purchase experience every time. We look forward to seeing you again soon!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Pepe Cadillac

From the moment you are greeted at our doors to the second you leave our business our team members will work to make you feel right at home. Our top priority is to help you find exactly what you need which is why we've been named number one in sales in our district. We are very excited about all the great features Cadillac vehicles have to offer and are looking forward to sharing our knowledge and enthusiasm with you. We have received the "Cadillac Standard of Excellence Award" Pepe Cadillac is Westchester's premiere standalone dealership. "It's worth the drive from anywhere"

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