Crest Cadillac

I recently purchased a used 2025 Cadillac Escalade from Crest Cadillac in Syracuse, and I couldn't be happier with my experience. This is actually my second vehicle I've bought from them, which speaks to the trust and satisfaction I have with their team. While I initially wanted a brand-new Escalade, I missed out on the specific model I was eyeing because I waited too long—my own fault! However, the team at Crest Cadillac was incredibly helpful in guiding me through the process of acquiring a used one instead. They were transparent throughout, making the whole experience quick and efficient. A huge shoutout to Shah and Joe in the sales department—they were fantastic to work with, very knowledgeable, accommodating, and genuinely dedicated to ensuring I got the right vehicle. Their professionalism and friendly approach made the entire process smooth and stress-free. Kudos to Crest Cadillac for their excellent service and for always going above and beyond. I highly recommend them to anyone looking for a quality vehicle and outstanding customer service!

They take advantage of women first of all. I bought a srx a number of years ago for my first experience w them had nothing but trouble with it. Made the mistake a year ago to go back. I felt like a money number. Gave me crap for my truck ,oh don't do anything to make it look good they said. That's because they offer u less for its condition. Got a CT5 recently. No mark down w it alow balled the truck. I did not get a good deal with this dealership. Let's just say I had a stroke and shouldn't of gone there to begin with. My car's warranty runs out in a month, I have electrical issues, needs new tires . I have only put 7,000 miles on it. It was a nice car new now I'm stuck w it without a warranty. This dealership only cares how much money it can bring in. W suckers like me! How many sales can the sales men do in one day is what they are all about. Will never go back. You get what you pay for,can I say it was not brought to sellable status even after I bought it! Run fast as u can and don't get ripped off like I did AGAIN!

Deeply Disappointed with Crest Cadillac Syracuse I normally don’t write reviews, but I feel compelled to share my experience to help others avoid a similar situation. I leased an EV from Crest Cadillac in Syracuse, and unfortunately, the process was tainted by dishonesty from the salesperson I worked with. I was given assurances that turned out to be completely false—either from lack of knowledge or, worse, a deliberate lie to push the sale. This included critical information that directly influenced my decision to lease the vehicle. When I followed up after discovering the truth, the dealership was dismissive and made no meaningful effort to make things right. Leasing a vehicle is a major decision, and I expected transparency and integrity. Sadly, that was not my experience at Crest Cadillac. I strongly recommend that anyone considering this dealership get everything in writing and double-check all claims independently. I regret trusting their word.