Valley Cadillac in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

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3100 Winton Rd South
Rochester, NY 14623

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Sales: 585-670-6844

Used Cars: 585-670-6847

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Valley Cadillac

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

311 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.7 (out of 5)

I have yet to get a return phone call from service dept...

Reviewed by Gdeck2020July 07, 2021

I have yet to get a return phone call from service dept regarding questions pertaining to my 2020 CT5. Left messages on 6/8 and 2 additional messages on 7/7…which also involved a receptionist who assured me I would get a call back from the “blue team” same day….NOPE! Extremely poor follow thru/service, definitely taking my business elsewhere!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Glad you are covered. Business is coming back strong and we are ramping up to take care of it. We are here if you need us in the future. Ed Meagher.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

2.2 (out of 5)

Bought CTSV at recommendation of Sales mgr bought...

Reviewed by Wudov23813April 28, 2021

Bought CTSV at recommendation of Sales mgr bought rimwheel protection, $3000 Called protection company no coverage. called personMon 3x with no response, poor response, neveragain

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

1.4 (out of 5)

We had a great experience buying a car there 7 yrs ago ,...

Reviewed by peg1360February 01, 2021

We had a great experience buying a car there 7 yrs ago , just traded it in & it went from bad to worse , 1st we notice the car had 2 new tires & 2 worn tires , they acted like they did us a favor by replacing them , which were not replaced by new tires, just better, we pick it up , and because it was left outside in the snow , we didn’t notice there was a dent in it till we got home , we were pretty much told , tough.... go to xxxx , it’s to bad, if they didn’t put crappy tires on it to begin with , that never would have happened, and we don’t appreciate being called liars ! The dent happened at your place .

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We did everything that you asked. Then you wanted more and more after you purchased the car. Eventually we were going to have to say no, that is enough. You were disrespectful to my employees and to myself the owner. You verbally attacked me in my service lane and made customers and employees extremely uncomfortable. I did not have a choice but to ask you to leave. Ed Meagher, Jr. President

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Valley Cadillac

There is only one reason Valley Cadillac has been in business for over 80 years... YOU!

Our customers are the best and we've never forgotten that which is why we treat you - and every one of our customers - like the important individual you are. Give us just one chance to prove it. We're sure you'll agree... There is no other experience like the Valley Cadillac experience.

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