Valley Cadillac

I was 2 days past my inspection date and also needed an oil change. They told me 2 of my tires wouldn't pass inspection and the others were marginal. I said replace the 2 tires and was told I'd also need an alignment. They also said my rear brakes were close to needing replacement, but I said don't do those now. Then the service Mgr said I would need all 4 tires replaced or the car would drive funny. I said ok do all 4 tires, the alignment, oil change & inspection. They had to order the tires, so I had to wait til the next day. But they did give me a loaner. When I went to pay the bill, I saw that they ended up doing everything INCLUDING the brakes, saying it was needed to pass inspection. Not what I was originally told. The Service Mgr promised he'd "cut me a deal". The total bill was over $2600 and the "deal" was $108 off! Wow! What a deal! They overcharge and always tell me I need way more stuff than I came in for. NEVER going there again and will tell everyone I know about my experience. I'm SO glad I bought my vehicle at another dealer. At least they didn't get that sale.

Brought my caddy in for inspection. Was told I needed to replace all 4 tires-which was odd since I had a flat within the last 6 months and had already done my back two tires. Told them I didnt have the money and please just do the front two. Drove home all tire pressures were the same and within 24 hours of me not driving anywhere else my back tire started to deflate. Coincidence right? So the manager lies and tells me theres NOTHING THEY COULD DO to make that happen as if Im stupid. I then took their "recommended service list" which had 6 things on it to another mechanic who told me I didnt need half of it. They are Shady AF and overpriced. They lie. and even though I cant prove it I will never buy another caddy or go to this service shop ever again. And I will spread the word through Rochester and ALL MY CLIENTS not to go here.

Excellent customer service. Very welcoming environment. Xavier was excellent made sure to listen to my wants and was able to get the vehicle that I needed.