Ed Shults Chevrolet Cadillac in Jamestown including address, phone, dealer reviews, directions, a map, inventory and more

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300 Fluvanna Ave
Jamestown, NY 14701

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Sales: 866-595-9282

Used Cars: 716-664-0101

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 6:00pm
Wed 7:30am – 5:30pm
Thu 7:30am – 6:00pm
Fri 7:30am – 5:30pm
Sat 7:45am – 12:00pm

Reviews of Ed Shults Chevrolet Cadillac

Overall Rating:

4.7 (out of 5)

90% recommend this dealer

52 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.2 (out of 5)

Made appointment to get my drivers window replaced due to...

Reviewed by SubiedoobiedooMay 03, 2021

Made appointment to get my drivers window replaced due to scratches caused by a wire harness in door. Service lady said at 24,000 miles the 18 bolt is out of warranty. I said no problem I bought the extended warranty. She said that won’t cover windows. I said no problem I have full glass coverage. . I showed her the scratches and said it’s hard to see right here because the car was soaking wet from days of rain. . I waited there for two hours then the service lady said your all set. It will be $60. I said is it all fixed. She said the tech wiped off the rubber molding and guessed a piece of dirt caused the scratches. I said did they replace my window. , she said oh no we don’t have window glass here that has to be ordered for several hundred dollars. I said why did I come here then . I made the appointment to have the window replaced, nothing was done after 2 hrs and you want $60. She said let me go talk to the manager. That’s what I hear every time I’ve had a problem. “ let me go talk to the manager “ because she’s not allowed to make any decisions on her own. I have reluctantly brought my two Bolts to this dealership because it’s the only Bolt dealer for 100 miles. . Now they are out of warranty, I don’t ever want to set foot in this service department again. A poorly run dealership service department. Three years of terrible service including a brake xxxx for $700. I would NEVER recommend anyone do business with .Ed Shults Cadillac chevrolet of Jamestown. .

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Horrible service for my Chevy Bolts. HORRIBLE

Reviewed by Tomsbolt from Cassadaga, NYApril 29, 2021

Just had my 18 Bolt in for scratches on driver window. Had the same problem with my 17 bolt. The tech said it was caused by a loose cable clamp in the door . I made the appointment to get my window replaced. Service lady said it’s got 24,000 miles but it’s out of warranty . I said I have extended warranty she said that won’t cover windows. I said I have full glass coverage so there shouldn’t be a problem. After two hours. The service lady said your all done it will be $60. I said are the scratches gone she said you can’t see them too much because the window is wet. I said you have to wipe the window off it’s been raining for days. I said did they replace the window, she said no the tech said it must have been a little piece of dirt that caused it. So he cleaned the rubber strip. I said why didn’t they replace the window like they did in my 17 bolt. She said we don’t have window glass here that would have to be ordered for several hundred dollars. I said why did I bring it here then , I made the appointment to get my window replaced, I spent 2 hrs in the waiting room, you didn’t replace or fix anything and you want $60 . She said let me talk to the manager because she can’t make a decision on her own. I have reluctantly come to this dealership because they are the only bolt dealer for 100 miles . My cars are now out of warranty and I have never gotten acceptable service from Ed Shults chevrolet. Can’t speak for the sales department, but if you want service without being xxxxx , look elsewhere.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

I recently purchased a new 2019 Chevy Trail Boss and took...

Reviewed by UnsatisfiedCustomerFebruary 11, 2020

I recently purchased a new 2019 Chevy Trail Boss and took this vehicle to Ed Shults Chevrolet for repair of two factory recalls and a leaky back window. My vehicle was returned to me with grease on the interior, a misplaced dome light, gouged interior handles, water stained headliner, and scratches to the exterior. Three attempts to correct the problem and my vehicle is now destroyed. Management took no accountability for the negligence of the repair technicians and told me that the gouges to the paint were because my vehicle is “black” and that there is no way to resolve the issue. Unprofessional management. Poor quality repair. Faulty service.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ed Shults Chevrolet Cadillac

STATE OF THE ART FACILITIES-STATE OF THE ART SERVICE- THE BEST PEOPLE DELIVERING YOU THE BEST OWNERSHIP EXPERIENCE! ONLY ON FLUVANNA AVENUE

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