Cadillac of Mahwah

The experience has been nothing short of disappointing, particularly considering the expectations that come with owning a premium vehicle. I visited the service department because the headlight strip on the driver's side was not functioning. Prior to my visit, I called service department to inform them of this issue, which is known to be a common problem with 2025 models. After spending two hours at the dealership for a diagnosis, I was told that I would receive a call once the necessary part became available. After almost a month without any communication, I reached out to dealership to inquire about the status of the part. Following my inquiry, I was given an appointment to bring my vehicle in for repairs. I drove 40 minutes to the location, only to be told that the service would take approximately two hours. When I requested a loaner car or a drop-off service, I was informed that neither option was available. After waiting for an hour and a half, I was then informed that my car would take an additional four hours due to the fact that one car was ahead of mine for service. As a recent purchaser of a Cadillac, I expected a far better service experience. This is not just a minor service issue—it's about the value of my time and the respect I expect as a customer. Given the poor experience I've had, I am seriously reconsidering my future with the Cadillac brand.

After my car needing to be diagnosed 4 time wasting fuel back and fourth several times, on the next service visit Manager Richie decided to try and charge me for 22.00 being below fuel level 3.5 gallons. Cheers Richie judging by your customer service youre going to need that 22.00 more than me. Last time I ever go there.

Just pick up our 3rd car from Cad. of Mahwah. As usual no surprises, I am quite happy. My new sales person Ashly really knows her Cadillacs she answered all our questions about the options in a way to easily understand. And also thanks to Paul for all his help and directing me to Ashley.