Coleman Cadillac

If I could give a ZERO rating I would! I have bought two SUV’s from this delaership and have been a loyal customer, always bringing my vehicle in for oil changes, maintenance, etc. In 2017 I paid $4600 for timing chain repair. Recently (October 2022) my engine light appeared. Took it in on a Monday morning to get it checked. 4:00 that afternoon was told it still needed to be looked at and I would receive a call the next day with what they found. I received a voicemail and text message in the morning stating I needed timing chain repair that would cost $4500+. NO WAY that 18,000 miles later (again, hardly drove my vehicle and only put 3600 miles a year since 2017!!...I don’t drive much, I barely put 4,000 miles a year in my vehicle). I called since I was livid, explaining that it couldn’t be the timing chain and my husband also called. No return calls! Finally service guy called my husband and my husband explained it couldn’t possibly be timing chain 18,000 miles later. Service guy said he’ll check the history and paperwork and get back to us. It is now TWO days since they’ve had my vehicle. Day THREE waited til 1:00-ish and when I didn’t receive a call I called asking for the manager or owner of the company, I did not want to speak with any service ppl since they weren’t returning my calls. The manager called and said he would check and see what’s been going on and when he returned my call he informed me that in fact it was NOT the timing chain (so had I not said anything they would have wanted to repair a timing chain that didn't need to be repaired! & charge me $4600+ to boot!) but could be a sensor issue/magnet that could’ve fallen in the oil pan, crank, etc. He also informed me it would cost “far less than the $4600” I was WRONGLY quoted should I decide to make that repair. I told him to send me an estimate just in case I decided to go forward. The next morning I picked up my vehicle and waited for the estimate. Late afternoon I received an estimate for $6,000!!!!! $6,000!!!!! on a sheet that looked like chicken scratch and wasn't even an estimate they usually provide. Are you kidding me?!!! I'm assuming they didn't want this BS of an estimate recorded in their system. This place is a rip-off!!! I will never do business with them again nor would I ever recommend anyone to do business with them. I can only imagine how many others they’ve ripped off in the past. Buy your vehicle elsewhere!!! and if you need repairs they will overcharge for sure, take it someplace else! And DEALER RESPONSE, don’t bother apologizing or giving a bogus explanation to my review. I’m not buying what you’re putting down!

If you care about quality service, courtesy or professionalism, this is not the place for you. The GMC service manager, Jonathan is the worst. This guy will over quote work to be performed, doesn’t return phone calls and refuses to accept responsibility for his department losing the key to my vehicle. What’s more, this guy is disgustingly arrogant and doesn’t give a xxxx about customer relationships or customer loyalty. Jonathan is the antithesis of professionalism displayed by every other staff member I’ve encountered from Claudia in sales to Danielle in service. After being a loyal customer for years, I will no longer patronize Coleman Cadillac, GMC dealership and will encourage everyone to take your business elsewhere. I’ve left several messages for the owner, Drew Coleman, I’m still waiting for the courtesy of a return call. If any of you remember Mr. Coleman from the dealership in Ewing, this Coleman dealership (I believe Mr. Coleman’s nephew) pales in comparison.

We scheduled thru their website to see the 2005 CTS Cadillac for 10:30am. We get there and Mario who was to meet us wasn’t there they said it was 11am yet we have the email confirmation with 10:30am!! Red flag!! Then we get the finance manager Jeff to be honest spoke to me as if I should know what to look for and the do’s & don’t about financing an older car. I felt so uncomfortable and Jeff tried to put the responsibility on us the consumer to know that they don’t finance a older car like the “2005 Cadillac”. He asked are we paying cash or pay $4000.00 towards this car which is $8995.00 smh why would I for that then I would have bought a get around car with $4000.00. I asked why didn’t Mario ask these money questions before we scheduled or even before we drive almost an hour to get there!! It was all negative talk abt what we can do or not do many were “Not Do” of course. I truly felt that if I was of a different race I probably would have been offered many options and assistance to get us in that car!! We will never go back or refer anyone to go there!!!!