Open Road Cadillac in Florham Park including address, phone, dealer reviews, directions, a map, inventory and more

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334 Columbia Turnpike
Florham Park, NJ 07932

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Open Road Cadillac

Overall Rating:

4.6 (out of 5)

90% recommend this dealer

111 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

horrible experience

Reviewed by rehman from New Jersey July 15, 2020

One of my worst car buying experience ever. Tons of hidden charges (doc fees, bogus warranties, prep fees etc etc)Salesman Mike sold me this CPO 2019 Cadillac xts, few days after I bought the car better died, I paid $165 out of my pocket cuz I wasnt able to get a service appointment next day or so, then I realized brake pads are gone so I paid another $800 for that. How the xxxx you tag that car as a certified pre owned? After I signed I asked Mike there's no gas in the car at all can you fill the tank for me? He said sorry we can't and point me to nearest gas station. His tone changed the moment I signed the deal. I am never going back to this place and I'm telling the same to my friends and family. Stay away from this place.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello Rehman, Firstly, thank you for choosing Open Road Cadillac. It seems that you weren't very happy with your experience. We'd like to state that all fees are in fact listed in the disclaimer of all vehicles listed on our website. With that being said, we'd still like to opportunity to learn more about the other issues you wrote about. Please contact our General Manager at (973)538-5650. Thanks again for your review.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Very shady!

Reviewed by SD from Brooklyn NYOctober 30, 2019

Unfortunately after giving this dealer time to remedy my issues I am forced to change my once stellar review. I bought a great car from this dealer one that I’ve wanted for a long time. Everyone was very nice and I am having no issues with the car itself! That being said however I am extremely disappointed in the management. After driving test driving the car and going back and forth on numbers, we came to an agreement. After having me sit around for almost 3 hours before finally going in to sign the paperwork I was beyond exhausted and just wanted to go home. Quickly signed everything grabbed my keys and went home. A month later my payment is due and I realize that I was overcharged $550 for the car. My fault I didn’t carefully enough go over the paperwork but still such a shady thing to do. It’s not the money but more the point. After spending about 5 hours in the dealership getting to know my salesman and the manager I felt really comfortable thinking that everything was going to be done properly and games like this wouldn’t be played. I’ve given the dealer ample time to remedy this and they have refused to do so. $550 now cost them their reputation and any chance at selling me a car in the future! The dealer also over rated my front tires so as to pass CPO inspection. I had a separate mechanic measure tread depth and found the tires to be over rated by 2/32nds each! This was done so as not to have to spend the time and money on a new set of front tires... to be fair they did give me a brand new rear set. To bad I was ready to buy my wife a car from them as well. Oh well looks like I’ll be buying my wife a car elsewhere as well as servicing my vehicle with a different dealer. Case in point here... if you want to buy a car here you’ll most likely get a good one. That being said check double check and triple check your paperwork.... They will try to tack on money to the principal of the car as well as other additional nonsense which you don’t need or want to pay for.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello Shlomy, Firstly, thank you for purchasing from Open Road Cadillac. We're sorry to hear that you weren't fully happy with your entire experience. Please reach out to our General Manager directly so that we may be able to make this right for you at (973) 538-5650. Customer satisfaction is our number one priority.

Overall Facilities N/A

Customer Service 2

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

AWFUL EXPERIENCE

Reviewed by GD from Florham Park, NJOctober 02, 2019

WORST EXPERIENCE EVER leasing a car. We picked up the car over a month ago and they are still asking for forms to be signed and more copies of documentation. Do yourself a favor and go some where else. No one knows what they are doing there...should not be in business at all!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello Gina, Firstly, thank you for choosing Open Road Cadillac. It seems that you are a little bit upset with your experience with us. It's our mission to make every customer happy, and get them into the vehicle they deserve. With that being said, sometimes the bank will request extra documentation or verification. This is out of our hands, and we must do what the bank asks for. I'm sure that we offered to bring the documentation to you, in order to save you a trip. Either way, please reach out to our General Manager at (973) 538-5650 so that we may try to make your experience above and beyond. Thank you so much again!

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Open Road Cadillac

Welcome to the ALL NEW Open Road Cadillac of Morristown! We're Here for You. Literally. If you would like to chat with our Team please call us at 888-479-8311. We have team members that speak ENGLISH SPANISH RUSSIAN and AFRIKAANS. It's been a pleasure meeting you virtually; We hope to have the opportunity to work with you and the privilege to earn your business. We are conveniently located on Columbia Turnpike right next to the Morristown Airport. We look forward to providing you with the total Open Road Cadillac ownership experience. With over 170 years of combined Cadillac experience we know that you will find your visit a special one!

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