Open Road Cadillac

purchased a 2018 Chevy Tahoe on 6/30/25 in NJ. I received my PA plates on 7/18/25. In PA you only 10 days from the date on the registration to get your inspection sticker. They vehicle failed on 7/26/25 due to motor mount on driver side had excessive play. Other issues of concern were the rear shocks leaking and rear differential pinion seal leaking. Per the document that was signed it states dealership performs a limited inspection on all used vehicles it sells in order to ensure that they are in safe operating condition. The motor mounts is a safety issues. This is unacceptable that they are selling car that can't pass inspection. When I spoke with the salesman he stated NJ inspection requirements are different from PA. I believe this needed to be reported to warn other buyers

STAY AWAY!!!! WORST EXPERIENCE BUYING A CAR IN OVER 20 YEARS. I NEVER HAD TO LEAVE A NEGATIVE REVIEW BUT FOR THIS ONE I HAVE TO. Don’t even know where to start. I came across a Corvette that they just traded in. I explained that I was over 2 hours away each way. I was approved at a rate for 48 months with 9K down. I had to have someone drop me off at the dealership the next day. Once my ride left and I was brought into the finance office I was told the rate went up 2 points, $15 monthly and now 49 months instead of 48 months. I should have known that was just the beginning. Before I left I asked Junior the salesperson what they did to the car since trade in. His response was absolutely nothing. After spending all day at the dealership I finally left with my car. Well 2 days after owning the car the battery was completely dead and I couldn’t even charge it. I called Junior and he said his manager said for me to drive the car back to them 2 hours. I said that makes no sense. So I once again just dealt with the situation and bought a brand new battery. Well guess what 2 days later new battery died. I once again called junior and he said this was wrong on his managers side and that he would talk to another manager and call me back. That was another lie. He never called me. That’s when I knew there was a bigger problem. I took it to Car Toyz where they specialize in everything. Come to find out it had electrical problems. Cost me $800 to fix. Once again I text Junior and explained what I was going through and text him the receipt. He tells me let me talk to my manager again and I’ll get back to you. Well that was over 5 days ago. I have text him for 3 straight days and he has ignored me. Everything about this experience has been a LIE!!!! THATS WHAT THEY CALL CUSTOMER SERVICE??? I’m sure they will finally reply back to this review like they like to reply to all negative reviews left here saying to call them lol. FOR WHAT??? IVE BEEN TRYING TO TALK TO THEM FOR A MONTH NOW.

May 23, 2022 Most bizarre car dealership experience I have ever had. Made an appointment to see a used 2013 GMC Terrain that was on their lot. Both the receptionist (Kristie) and the manager (Alex) called me to confirm the appointment. Kristie had asked if I would like to leave a deposit over the phone, I politely declined. She then informed me if the car gets sold before I get there for my appointment she would call or email me as to not waste anyone’s time. I appreciated that. Got to the showroom and was introduced to Steve the salesman, who was pleasant enough. He proceeded to go get the vehicle and both my husband and I each took it for a test drive. It was a solid car, and the Carfax was more impressive on scheduled maintenance than any other I have seen. After the ride we all sit down at Steve’s desk, and he proceeds to ask us follow up questions. He wanted to know how we would be paying, if we would finance, how much we would be putting down etc. After chatting for a bit Steve politely excuses himself to go see his manager with his notes. He returns and this is where the whole evening turns into the Twilight Zone. He tells us the car is going out to “wholesale” tomorrow and it will be auctioned off. We are interested in the vehicle so proceed to ask questions of which Steve did not have many answers. He said it needs too much work and they were not selling it, oddly enough before we took the test drive, he kept telling us more than once that it was not cleaned or looked at yet because they just received it in. We could not even discuss our offer of asking price or above as he had no intention of selling to us. We were thoroughly confused and felt much of our time was wasted. If they had no intention of selling the vehicle, why not call me before the appointment and cancel. It is mind boggling. Steve said the car will be off their website tomorrow and no longer listed. Well, it is almost 24 hours later, and it is still listed on their site and other car selling sites! After leaving the dealership I could not stop reliving the whole appointment through my head trying to make some sort of sense out it. I decided to text the manager Alex who I had spoken with earlier and let him know how my appointment went. He called me right back but did not offer much of an explanation. He honestly had none and did not know what was going on with the car. He said he would find out, but I am not expecting any kind of explanation at this point. I am just hoping this review will save the time of someone else before they waste it at Open Road Cadillac in Florham Park, NJ.