Open Road Cadillac

Horrible experience. Zero ethics, Zero morals. Would never recommend them to any family and/or friends. Save yourself and find another Cadillac Dealership. Management condones unethical behavior.

purchased a 2018 Chevy Tahoe on 6/30/25 in NJ. I received my PA plates on 7/18/25. In PA you only 10 days from the date on the registration to get your inspection sticker. They vehicle failed on 7/26/25 due to motor mount on driver side had excessive play. Other issues of concern were the rear shocks leaking and rear differential pinion seal leaking. Per the document that was signed it states dealership performs a limited inspection on all used vehicles it sells in order to ensure that they are in safe operating condition. The motor mounts is a safety issues. This is unacceptable that they are selling car that can't pass inspection. When I spoke with the salesman he stated NJ inspection requirements are different from PA. I believe this needed to be reported to warn other buyers

STAY AWAY!!!! WORST EXPERIENCE BUYING A CAR IN OVER 20 YEARS. I NEVER HAD TO LEAVE A NEGATIVE REVIEW BUT FOR THIS ONE I HAVE TO. Don’t even know where to start. I came across a Corvette that they just traded in. I explained that I was over 2 hours away each way. I was approved at a rate for 48 months with 9K down. I had to have someone drop me off at the dealership the next day. Once my ride left and I was brought into the finance office I was told the rate went up 2 points, $15 monthly and now 49 months instead of 48 months. I should have known that was just the beginning. Before I left I asked Junior the salesperson what they did to the car since trade in. His response was absolutely nothing. After spending all day at the dealership I finally left with my car. Well 2 days after owning the car the battery was completely dead and I couldn’t even charge it. I called Junior and he said his manager said for me to drive the car back to them 2 hours. I said that makes no sense. So I once again just dealt with the situation and bought a brand new battery. Well guess what 2 days later new battery died. I once again called junior and he said this was wrong on his managers side and that he would talk to another manager and call me back. That was another lie. He never called me. That’s when I knew there was a bigger problem. I took it to Car Toyz where they specialize in everything. Come to find out it had electrical problems. Cost me $800 to fix. Once again I text Junior and explained what I was going through and text him the receipt. He tells me let me talk to my manager again and I’ll get back to you. Well that was over 5 days ago. I have text him for 3 straight days and he has ignored me. Everything about this experience has been a LIE!!!! THATS WHAT THEY CALL CUSTOMER SERVICE??? I’m sure they will finally reply back to this review like they like to reply to all negative reviews left here saying to call them lol. FOR WHAT??? IVE BEEN TRYING TO TALK TO THEM FOR A MONTH NOW.