Fairfield's Auto Group in Keene including address, phone, dealer reviews, directions, a map, inventory and more

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434 Winchester St
Keene, NH 03431

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Hours Toggle

Sales Department

Sun 10:00am – 3:00pm
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Fairfield's Auto Group

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

88 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst ever

Reviewed by CHRISTINE BECHARD from SalemJune 14, 2021

Worst ever can't go lower then 1 just low class and no words liars liars liars sleepy ethics two hour drive to fight and be lied to contacting cadd6

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.7 (out of 5)

Customer Service stops after the sale.

Reviewed by ceg123 from MassachusettsJuly 11, 2019

Found the vehicle I wanted online, test drove it, and mentioned the studded snow tires are illegal to drive on outside of winter months in Massachusetts and also that the brakes were pulsating. Salesperson promised new tires and brakes would be fixed. Went to pick up the car and it had the new tires, had been somewhat cleaned and buffed, and we drove the car home. They said they misplaced one of the keys and they would send it to me when they found it. They never found it and told me I would have to pay for a new one because its a used vehicle, even though they had 2 when I agreed to purchase it. After a few weeks of driving, the brakes began pulsing terribly. I contacted service to see what they had done and they said there was no brake work done on the car. Reached out to the salesperson and general manager, but only got an email back from the GM asking for my phone number (which is on file there...) so I emailed him my number and have yet to hear from him. Customer service here is so awful and its discouraging to think I'm going to have to put hundreds of dollars into a car I just purchased because they didn't follow through with what they promised and are not responding to me.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

2105 Sierra Service

Reviewed by Redlich, Carl A from Rindge, NHSeptember 16, 2018

Had my vehicles free service performed and attempted to have the shifting issues addressed, with no luck and no explanation as to why the trucks transmission keeps doing this. No explanation or concern from the new service manager either. It appears as though the service is getting poor like the way it used to be.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Fairfield's Auto Group

A no pressure fun friendly with a knowledgeable sales staff on top of hundreds of new and certified pre-owned vehicles to shop from! This is why we have been operating under the Fairfield's name since 1904! We pride ourselves on going above and beyond for every person we work with whether you are researching online stopping by to get some service work done or looking for your new vehicle. We are here 7 days a week to make your shopping experience as convenient as possible. To add to that convenience we are the only dealership in Cheshire County that has new domestic and import vehicle all on the same lot. See you soon!

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