Serra Buick GMC Cadillac in Washington including address, phone, dealer reviews, directions, a map, inventory and more

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12300 30 Mile Rd
Washington, MI 48095

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Sales: 586-623-4603

Used Cars: 586-697-2506

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of Serra Buick GMC Cadillac

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

509 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.7 (out of 5)

Can you get off your phone please??

Reviewed by Customer from Romeo miApril 16, 2021

I have been here 3 times in the service department and every time I have had to get someone’s attention. 3 out of 4 attendants were playing on their phone. If you’re going to be on your phone at least be aware of your customers!! Have never felt like my business is valued!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

Purchasing a Vehicle

Reviewed by Meka from Washington MIMarch 14, 2021

The Business Manager At Serra Buick GMC Is Great to Work With He's Honest and Upfront With You. He Cares About Your Happiness Not Just Selling You A Vehicle.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Meka and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Randy Jackson, General Manager, (586) 281-2800

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.5 (out of 5)

In for service 4 times since 11/22/2020

Reviewed by Shelley from Washington MichiganFebruary 10, 2021

Awful. Trouble at 3k miles. Less than 6k miles! This dealership can’t fix the issue. Driven 126 miles since last service date, six days ago. Service department is a joke! Stuck in a 3 year LEMON lease and the service manager is dismissing my issue. Telling me that when a new home has a furnace issue, they fix the furnace as much as needed, instead of giving the buyer a new house. Condescending jerk. Not sure if it’s because I’m a a woman or not! Poor. Worst experience ever! Find a different dealership. BUY A FORD !

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

About Serra Buick GMC Cadillac

Thank you for your interest in Serra Buick GMC Cadillac. Our mission is to provide a pleasant buying experience and do everything we can to completely satisfy your needs. Please be assured that this is not the end of our responsibility. At Serra Buick GMC Cadillac our relationships continue after your purchase. We will complete your buying experience by providing unprecedented levels of service convenience and personalized attention. We value our relationship and we look forward to the opportunity to serve you.

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