Prestige Cadillac in Warren including address, phone, dealer reviews, directions, a map, inventory and more

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29900 Van Dyke
Warren, MI 48093

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Sales: 888-791-7490

Used Cars: 888-270-1277

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 2:00pm

Reviews of Prestige Cadillac

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

215 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

THE WORST SALES PEOPLE I HAVE EVER DEALT WITH, I Inquired...

Reviewed by lvtodecorateNovember 09, 2021

THE WORST SALES PEOPLE I HAVE EVER DEALT WITH, I Inquired about a car that was advertised on the Cadillac website for $46,605. I called the dealership to purchase it and they said I could only purchase it for that price if I worked for GM. I asked why they advertised it for that price if that wasn't the actual price. They said they always advertise employee pricing in Michigan, but if your'e not an employee the price is $51,000. I asked them to honor the price they advertised and they literally were rude and said thats not gonna ever happen. I asked to speak with a manager and Brent Buttrety said no he's going to tell you the same thing. I didn't care, I wanted to speak to him. so the manager called back and was extremely rude and when I asked for the number of the person I could speak to at "Cadillac " he would not give it to me and then hung up on me. HOW DO SALES PEOPLE LIKE THIS EXIST!!! They false advertise and treat you horribly when you call them out. I am embarrassed for Cadillac I have a deposit on a Mercedes Benz and had second thoughts and thought I would give Cadillac a shot, but trust me its worth the extra money to deal with a classy dealership. These guys are rude, mean, hateful and completely unprofessional. If I'm getting this type of "service" before I buy, I can only imagine how awful it would be after the sale is made... Cadillac, do something to save your image, these guys are going to ruin your business.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your experience.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Liars and cheaters. Placed an order for a 2021 Cadillac...

Reviewed by Sam YOctober 16, 2021

Liars and cheaters. Placed an order for a 2021 Cadillac and paid a deposit. Was told by Jon Rossi, the manager it would take 45-60 days to arrive but it ended up taking 4 months. The day it finally arrived I went in to pay for it and pick it up but they had changed their mind about pricing and wanted to charge me $10k over msrp as well as not honor my GM discount. Ended up being $18k OVER our agreed price the day I placed the order, so I walked out. Completely unethical and illegal. I will be filing a complaint with the BBB and the Attorney General of Michigan.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Worst service ever my husband drop his truck off...

Reviewed by zantheman2001October 06, 2021

Worst service ever my husband drop his truck off September 27,2021 for an oil change and brake service, its October 6 and no has called to update him he’s been calling they wont answer the phone and when they answer they tell him they will have the service manager call him back. We need answers and of course no call back from the service manager

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Prestige Cadillac

A family owned and operated business that treats each customer as if they were a guest in our home.

We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory as well as allow you to conveniently get a quote schedule a service appointment or apply for financing.

Prestige Cadillac located on Van Dyke between 12 and 13 Mile RD in Warren MI 48093 DIRECTLY ACROSS FROM THE GM TECH CENTER.

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