Genesis Cadillac in Saint Clair Shores including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

19900 E 9 Mile Rd
Saint Clair Shores, MI 48080

Get Directions
Visit Dealer Website

Sales: 586-276-7266

Used Cars: 586-630-3635

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat Closed

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Genesis Cadillac

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

22 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I was impressed with the vehicle and with the way the...

Reviewed by mterry4974October 03, 2021

I was impressed with the vehicle and with the way the dealership reached out to me. Unfortunately, they are located in Michigan and we are in central Illinois and unable to get there and see the car.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Last night, I had a flat tire. I’m a CPA who is in the...

Reviewed by Bestes125February 26, 2021

Last night, I had a flat tire. I’m a CPA who is in the middle of tax season so I had client meetings at 10:00 the next morning. I put the donut on and left for a place to fix the tire this morning. I called Crestivew Cadillac, where I got the car and have been a customer for over 10 years or more. I told them I had this issue, want to replace the tire, no plug, no patch, just replace the tire. The service person responded by saying “we only do by appointment only.” Really? The flat tire didn’t make an appointment. So I decided to drive over to my office area in Fraser and see if Belle Tire had a tire to just replace the tire. Not even put the tire back 0n the car.. They told me Michelin had discontinued that tire and had another but they couldn’t just sell me one, because it was a 4 wheel drive vehicle and I needed all tires to be the same. They recommended I go to Genesis Cadillac and see if they had one. I called and Steve, the service person, told me to bring the car over and they would do just that, replace the tire and put it back in the back of the vehicle. I took it over there. While waiting, he came in and told me that the tire they thought they had, they didn’t have so guess what this dealership did. They put me in a brand new ST6, told me to go my office and when they got the tire in and fixed it and PUT IT BACK ON THE VEHICLE AND WASHED THE CAR, they would bring my car back to my Fraser office and take the ST6 back, no charge, which they did. He said it may not be finished until Friday. I’m in Rochester on Friday I told him. He asked for the address and said he would have a person bring my car over to Rochester to get the ST6. NOW THAT IS CUSTOMER SERVICE. My recommendation if you buy a Cadillac, go to Genesis Cadillac, not Crestview Cadillac. Crestview Cadillac lost a loyal customer today over 6 words “Service is provided by appointment only”. If you have any problems and need a great customer service Cadillac dealership, go see Steve at Genesis Cadillac. He’s a great guy and does what he says he’s going to do.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Looking to buy in style, this is it.

Reviewed by Francesco DiSanto from Grosse Pointe WoodsOctober 19, 2020

What a pleasure they made buying a car, my experience was so splendid they I will come back and I plan on staying for life.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Genesis Cadillac

Thank you for visiting Genesis Cadillac's virtual showroom. We are here to serve our customers with an a rewarding and enjoyable luxury car buying experience. We promise to make the car buying process simple and hassle free. If you can't come to us we will come to you! Please contact one of our sales associates to schedule a personal demonstration of one of our bold and beautiful Cadillacs or choose from our large selection of Pre-Owned luxury vehicles. Visit GenesisCadillac.com to view our full inventory there you can complete all or part of your purchase online. We are here to assist you in you call us at 586.772.8200

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top