Suburban Cadillac of Plymouth in Plymouth including address, phone, dealer reviews, directions, a map, inventory and more

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40475 Ann Arbor Road
Plymouth, MI 48170

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Sales: 248-609-1016

Used Cars: 248-609-1019

Reviews of Suburban Cadillac of Plymouth

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

212 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.7 (out of 5)

From bad to EXCELLENT!

Reviewed by Mrs. C. Moore from Canton, MIFebruary 12, 2021

Believe it or not I almost DID NOT purchase my new 2021 Cadillac XT6 from Suburban Cadillac due to a very disrespectful experience I had with a saleswoman there. Nonetheless, Jason, the sales manager, heard about this and immediately called me back in to the dealership humbly apologizing for his employee and asked "what can he do to make this right?" I was seriously on my way to Novi Cadillac! Long story short, I was introduced to Darius Thompson. When I tell you he was absolutely the opposite of the first salesperson experience, I wished I'd never had, HE WAS GREAT! Friendly, knowledgeable, eager to answer the million questions that I had and more! This is my very first brand new vehicle, and (for me) spending this type of money purchasing a car, I'd expect nothing but patience and Darius was all of that and more! He explained my whole purchasing process thoroughly and then literally gave me a full "tutorial" on all the cool features of my vehicle and even after a few weeks , I still call him, asking how something works. He always answers! There's always one bad apple (of any job) but I'm so glad they didn't leave that as my experience. This was almost a completely different review! Sorry it took so long (purchased my vehicle Jan 2021) to write this review, but I could not neglect to say THANK YOU DARIUS and Jason of Suburban Cadillac. I have already recommended you to my family and friends!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello, thank you for your kind words and this wonderful review! We will be sure to pass along your comments to Darius and Jason! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

3.7 (out of 5)

Good but not great

Reviewed by TPolk from Southfield, MINovember 09, 2020

My buying experience was good in respect to the salesperson, Drew and finance mgr, Scott. They made the process easy to understand and except, answered all my questions, addressed my concerns, so kudos to them. I other concern is some other salespersons were not so welcoming as I would expect from a dealership that is selling high end vehicles. When entering the building a salesperson in front of me could have held the door but didn't as I witnessed others do, also stood in the entrance for a time without being addressed for my presence. Several walked past without speaking or asking my desire, UNPROFESSIONAL GUYS. Overall, several other salespeople were very considerate, spoke, offered me beverages, asked who I was there to see. So I would recommend this dealership, they just need to address their customer service a bit.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

Overall Facilities N/A

Customer Service 3

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Interested buyers

Reviewed by DERRICK SMITH from SOUTHFIELD michiganAugust 11, 2020

My wife and I sent an email through cars .com to see if the car an CT5 was available. The dealership internet person contacted us the same day which was Saturday and set the appointment for Monday. The salesman met us at door the that we wanted to see was wash and sanitize. He answered all of questions and my wife concerns which we all know can be different from guys in general. Needless to say we purchased our new car that evening .very painless she is very happy.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, congratulations on your new vehicle! We're pleased to know our team was able to exceed your expectations and really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to help. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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