41350 Grand River Avenue
Novi, MI 48375

Get Directions

Sales: 248-780-8706

Used Cars: 248-780-8706

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 2:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 9:00am – 2:00pm

Reviews of Cadillac of Novi

Overall Rating:

3.7 (out of 5)

77% recommend this dealer

141 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

was in the process of purchasing car - drove 30 miles to

Reviewed by kchap2052November 24, 2025

was in the process of purchasing car - drove 30 miles to review the loan terms and rate. had my down payment ready of 5000. got their and the rep started beat boxing about i have to establish my insurance before he provide the financing terms? i ran out there and call my other cadillac dealer and purchase my car the same day. perhap he just sold my car to somebody else?

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for sharing your experience with us. I understand your frustration regarding the loan terms process and the communication you received at Cadillac of Novi. Your feedback is valuable, and I encourage you to reach out to us directly so we can address your concerns and assist you further. I appreciate your feedback, and we hope to improve our services for future customers. Sincerely, Rebecca Clark | General Manager

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This dealership is the best!

Reviewed by ryansirianOctober 09, 2025

This dealership is the best! The staff is amazing, highly recommend! I will never go anywhere else!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you, Ryan! I truly appreciate your kind words and am thrilled to hear that you had such a positive experience at Cadillac of Novi. Our team works hard to provide excellent service, and we're grateful for your recommendation. Looking forward to seeing you again! Sincerely, Rebecca Clark | General Manager

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I leased a vistiq from this dealership and everything and

Reviewed by samantha.tOctober 06, 2025

I leased a vistiq from this dealership and everything and everyone was TOP NOTCH. If you are looking for a cadillac - look no further! Cadillac of Novi is the place to do business

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your wonderful review, Samantha! I'm thrilled to hear that you had a top-notch experience leasing your Cadillac Vistiq with us at Cadillac of Novi. Your recommendation means a lot to us! We look forward to assisting you again in the future. Enjoy your Cadillac! Sincerely, Rebecca Clark | General Manager

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Cadillac of Novi

Thank you for making your way to Cadillac of Novi, your certified Cadillac dealer serving drivers throughout Novi and the surrounding areas. At our dealership, you'll find a solid selection of new Cadillac models for sale, as well as a carefully inspected lineup for pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top