Cadillac of Novi in Novi including address, phone, dealer reviews, directions, a map, inventory and more

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41350 Grand River Ave
Novi, MI 48375

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Sales: 248-876-4189

Used Cars: 248-876-4335

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 2:00pm

Reviews of Cadillac of Novi

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

207 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Incompetent dealer

Reviewed by Guy from Rochester hills miSeptember 15, 2021

Contacted dealer, arranged to come see a vehicle they had listed. Drove the 45 minutes to Novi only to be told that a manager chose that vehicle to take home that day. Apparently the person we were in contact via email regarding the vehicle made no attempt to assure the vehicle, which we specified the date and time we would come see it, would actually be there.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Please reach out to us directly regarding your experience at lroberts@cadillacofnovi.com, Thank you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Would put 0 star if possible. I thought if you had a...

Reviewed by Keepinitreal313August 30, 2021

Would put 0 star if possible. I thought if you had a Cadillac you can take it to any Cadillac dealership for service. Apparently not at this one unless you've purchased it from their dealership. I made an appointment over a month ago and told them the warranty I have on the phone when I made the appointment. I took my SRX to the dealership today and they told me that it wouldn't be covered because I didn't purchase the warranty at their dealership. I guess you gotta be on their VIP list or something... I took my vehicle to Suburban Cadillac of Plymouth and they were happy to accommodate me and my warranty. I was considering buying a new car after the shortage is over but I know that I won't be buying it from this dealership. I'm going to take my business to Suburban where they know what customer service means. I also think it's pretty shady how you guys hide reviews you don't like on your website after you have read them... don't wanna tarnish that reputation or what? Take down all the reviews you want... custom service speaks for itself. Word of mouth is the best marketing tool in the world...any good manager can tell you that.. by taking down customer reviews that's just making you look even more unprofessional . Brush up on your customer service and management skills 👌

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi Domenic, (Ray Man/Keepinitreal313) As stated on your other post, we are sorry that you were not informed on your initial call that your warranty company is not one we have a relationship with. After meeting with our Service Manager we hope you understand. We cannot and do not remove reviews from public sites. The only way a review can be removed is by the person who posted it. We respect the feelings expressed by our guests and use them to acknowledge success or as opportunities for improvement. Please reach out to us directly at lroberts@cadillacofnovi.com or epobur@cadillacofnovi.com. Thank you.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

2.5 (out of 5)

There isn't much room for negotiation at Cadillac of...

Reviewed by iam_09August 24, 2021

There isn't much room for negotiation at Cadillac of Novi. My sales person, Beverly J. Archer was very good and professional but her hands were tied in talking price of the vehicles. I got to the dealership about an hour and a half before it closed on Monday. We were all set to sign the paperwork and close the deal at about 20 minutes before the closing hour, which was 6:00pm. I've traded my present car, the new car is clean and sitting right outside the showroom door, waiting for me to drive it away, and when confronted with the paperwork, the finance agent, Adam King, sends a message that my wife and I would have to come back tomorrow to sign the paperwork because it was close to the closing hour and he wanted to go home. I live in central Detroit MI, it's a good ride down 10 and up 696 to get to Novi. I let it be known that the entire deal was off if I didn't sign the paperwork on that particular outing and they would never see me again. Altogether I was dropping close to $40K and Adam King was acting like he was doing me a favor to let me come back on Tuesday. I don't think so! When I'm paying, I'm the BOSS! (Especially when I'm in before the closing hour and have every right to be served like a first class customer. I did get my paperwork finished on Monday, not by Adam King, but someone else stepped up when they saw the deal crashing. Personally, I would have preferred for other officers of the dealership to step up and address their errant employees before I had to, but it is what it is. That's my story, go there if you like. I can't recommend that you do.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your feedback. I am glad that we were able to speak to you both regarding your experience with us. If you have any questions or concerns in the future, please reach out to our General Manage Ed Pobur directly at Epobur@cadillacofnovi.com.

Overall Experience 3

Customer Service 3

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Cadillac of Novi

At CADILLAC of Novi we offer an attractive selection of both new and previously owned CADILLAC models in Novi along with used cars trucks and SUVs by top manufacturers to the Detroit Ann Arbor and Warren Michigan areas. Our sales staff will help you find that new or used car you have been searching for in Novi.

Our service doesn't stop there. Novi customers can come in & take advantage of our knowledgeable CADILLAC car repair technicians and a fully-stocked inventory of CADILLAC car parts. We are just a short drive from the Detroit Ann Arbor & Warren.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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