LaFontaine Cadillac, Buick, GMC in Highland including address, phone, dealer reviews, directions, a map, inventory and more

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4000 Highland Rd
Highland, MI 48357

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Sales: 866-465-8017

Used Cars: 866-556-7721

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of LaFontaine Cadillac, Buick, GMC

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

1784 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Incompetence service

Reviewed by Patty Narozny from White Lake, MIJune 29, 2022

They charged me $250 to look at the air condition; they gave me an estimate just over $2,000 that included air compressor replacement. I took it to mechanic with 60 years experience and paid under $300 to fix the air conditioner. Owner, service manager nor GSM returned my call

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Patty, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to Thomas Montgomery at tmontgomery@lafontainemotors.com or 248-639-7274 to discuss this further.

Overall Facilities 5

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

4.0 (out of 5)

I had previously done a negative review.

Reviewed by HkMillers2118May 31, 2022

I had previously done a negative review. Once they were aware of the problems we had. they went above and beyond to fix all the issues we had. Andrew Ruck was awesome and listened to what I had to say and saw that we could work it out to purchase my SUV and our Sales Professional, Colin drove the 3 hours to deliver it. TJ Edward's was the first to call me as soon as they opened and apologized. I do believe sometimes you fall through the cracks but normally each customer is treated well as they will take the time with each person through the whole process.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 4

Customer Service 4

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Tied to buy one of two trucks they had - reached

Reviewed by Engine-DesignerMay 28, 2022

Tied to buy one of two trucks they had - reached initially with chat and then heard from Nancy Ragatz. I offered to buy with or without a trade. She said they were very interested in my trade and ask me to send photos. I sent the photos and she promised a sales partner would reach out. I never heard from them and my follow up texts and emails went unanswered. I even reached out to the internet sales manager Jeff asking help and still no response. I know it’s a sellers market but the courtesy of a quick response was warranted. I finally gave up and found another super responsive dealer who had the same specification truck and bought it today.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for taking the time to tell us about your experience. We are sorry that it was less than satisfying, and realize we can fall short sometimes. If you are willing let us know if we can turn this into a great experience. Please feel free to reach out to Andrew Ruck or Joe Hill our General Sales Managers. Andrew Ruck-Aruck@lafontaine.com 248-714-1045 Joe Hill - jhill1@lafontaine.com 248-714-1004

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About LaFontaine Cadillac, Buick, GMC

Here at LaFontaine Cadillac Buick GMC of Highland we are here to serve you. With our online shopping tools virtual appointments and door to door delivery our team members are here and ready to help you with all of your sales service or body shop needs. Shop our virtual showroom today to connect with a live team member.

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