Harvey Cadillac Lexus and Auto Outlet in Grand Rapids including address, phone, dealer reviews, directions, a map, inventory and more

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2600 28th St SE
Grand Rapids, MI 49512

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Sales: 616-528-1096

Used Cars: 616-528-1098

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu Closed
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu Closed
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Harvey Cadillac Lexus and Auto Outlet

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

143 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Called to ask what I wanted when u had said I was...

Reviewed by JennyOctober 20, 2021

Called to ask what I wanted when u had said I was Interested in the Mazda and I asked about financing and they were suppose to call me back right there and then to check on my status and never got a call and when I called back the next afternoon they said “oh yeah sorry car was sold last night you can keep looking at our page though.” Like could’ve called me the day of at least to let me know about the financing..

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Jenny - We wish for complete satisfaction for our clients. We received your emails after our dealership group closed and responded the next morning. We followed up with a call about an hour later and left a message. Unfortunately, by the time you called back that afternoon, the vehicle had been sold. With used cars in short supply, this can happen and we apologize.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service Department

Reviewed by Lexus430 from Grand Rapids, MIOctober 13, 2021

I want to comment on this letter concerning Service Counter staff. One employee is absolutely wonderful, the other, well you'd think they would learn by example.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for your Five Star review!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Excellent buying experience

Reviewed by Tim V from Grand Rapids, MichiganSeptember 10, 2020

Marty was very helpful in making my purchase and a pleasure to deal with. When I picked up the car not only was it clean but it looked like it was completely detailed. If you want a buying experience that’s easy with a high level of service ask for Marty.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Tim - Thank you for your kind words and five star review. We will pass this along to Marty also. We appreciate your business - enjoy your car!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Harvey Cadillac Lexus and Auto Outlet

Harvey Automotive is a local family owned and operated group of dealerships in Grand Rapids MI. We've been in business since 1966 and are located on 28th Street SE.

We feature Cadillac Lexus and Harvey Auto Outlet. Choose from new Cadillac or Lexus Certified Pre-Owned Cadillac and L/Certified Lexus Certified pre-Owned and all makes and models of pre-owned vehicles.

We also have full on-site service departments collision repair and a paint shop!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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