Durand Buick GMC Cadillac in Leominster including address, phone, dealer reviews, directions, a map, inventory and more

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495 Main St
Leominster, MA 01453

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Sales: 978-401-4651

Used Cars: 978-401-4757

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Durand Buick GMC Cadillac

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

190 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Cash minded don’t bother

Reviewed by Staci Johnson from Princeton Massachusetts November 10, 2021

Brought my vehicle in to have a repair on a design flaw for a 2012 Cadillac SRX. Common knowledge of the problem. Was told they would repair at my cost. The only work that was done was recall work. They told me they “ could not do my repair” held my my vehicle up overnight. Only to do recall work. I bought this vehicle because it was the most reasonable price. Do not bring your vehicle in for service unless you want a top dollar repair. Service department is stuck up, they are only interested in those folks that don’t care about what it costs for service. Not interested in budget minding folks. Now I need to find someone who will make my repair that will not break the bank. Unless you have cash to spare find someone else to do your repairs. Service manager is not pleasant

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, we are disappointed to learn of your experience here at Durand Cadillac, but will take this opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (978) 534-6566 when you have a chance. Thank you, and we look forward to hearing from you.

Overall Facilities 1

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

I recently had a great experience buying a GMC box truck...

Reviewed by landrymechanicalNovember 06, 2021

I recently had a great experience buying a GMC box truck here. From the initial phone call I had with the sales person, Ralph, I knew I was at the right place. I got a great financing deal with warranty, they fully prepped the truck including inspecting the vehicle, then delivered it to my shop the next day. I’ve been buying Fords for the last 10 years, but unfortunately the dealership I’ve been using has gone downhill. I got5 new 2021 ford vans this year, two of which had defective parts, I had to wait 3 months for a e brake cable that was defective. I will 100% be shopping with Baker the next time I have a need

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

2.5 (out of 5)

Visited this dealership back in March 2020

Reviewed by Thomas Rowe from Harvard Ma.August 13, 2020

Was interested in a particular car advertised the day previous, a red 2013 impala with just over 30k miles, one owner, and in mint condition. Unfortunately, I never got the chance to take the car for a test drive, nor had the opportunity to talk further with the dealer reguarding this car. If only the dealer would haved called me back to arrange a followup mtg, I probably would have purchased the car. It was exactly what I was looking for, low miles, one owner, excellent car fax and the price under 10k.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (978) 534-6566 so we can make your experience a positive one. Thank you, and we hope to hear from you soon.

Overall Facilities N/A

Customer Service N/A

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

About Durand Buick GMC Cadillac

Durand Buick GMC Cadillac is at the Baker Cadillac location at 495 Main Street in Leominster just off Exit 32 of Route 2. Joel Baker and the staff from Baker Cadillac continue to work hard to exceed your expectations every day. We have added the Buick and GMC franchises and have commercial truck experts on staff. You will become a fan after doing business at Durand!!

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