101 S Edgewood Dr
Hagerstown, MD 21740

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Sales: 888-282-8436

Used Cars: 888-285-0401

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Fitzgerald Chevrolet Cadillac Hagerstown

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

158 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The staff was very friendly and helpful until I got the

Reviewed by Hlong2161April 17, 2024

The staff was very friendly and helpful until I got the vehicle home now am having issues with it! They are going to do anything to get my loan approved just to get my down payment. I called to speak to the manager to try express how unhappy and unsatisfied I am, and he said "Ms. Long I don't know went your do unhappy, you should be one of the happiest people we have every dealt with, we bent over backwards to get you the loan, (Thomas came to me after being there for hours, to tell me if I put down another 600 down they would not have to verify my income or employment, I should have declined Rodgers there) I should have asked more questions, but until signing the documents did I see my interest was 24%! Again I should have walked out! As soon as I get home the under carriage had fallen down dragging under the car, I took it back, they fixed that, get it back and now the entire audio system will not work!! So now I have to take it to Ford, another out of pocket expense!! I completely feel like they put me in the lowest of the low, the only way they could probably get me a loan, my credit is not good and I have a repossession from a few years ago, just to get my down payment! They were very nice in the beginning but now just plain disrespectful and ignorant, yes, I know I bought a used car, I know things can go wrong, but as soon as I get it home?? They got my money, they dgaf about how THEY made me feel, it's on to the next customer......I 100% feel taken advantage of!! Would not recommend, especially if you do not have good credit and if you are planning to put a few thousand down, check the vehicle throughly, they will bend over backwards to get your money,..... Shame on you, I worked hard to save that money!!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Miranda was amazing,kind, patient, supportive and

Reviewed by jdonahue303April 15, 2024

Miranda was amazing,kind, patient, supportive and knowledgeable. Which is why I am recommending here to others.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Fitzgerald is the best!

Reviewed by tommymac69April 13, 2024

Fitzgerald is the best! Mike is awesome. Good and honest team. Highly recommended!. GM Ron is awesome too. Only place to buy your next car

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Fitzgerald Chevrolet Cadillac Hagerstown

We created the FitzWay philosophy by listening to our customer's comments over the years both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the "FitzWay" our unique way of doing business - from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer's questions and requests. Visit us anytime and we can help you have a great FitzWay experience!

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