Fitzgerald Cadillac Frederick in Frederick including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

114 Baughmans Lane
Frederick, MD 21702

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Sales: 888-325-5879

Used Cars: 888-325-8232

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 3:00pm

Reviews of Fitzgerald Cadillac Frederick

Overall Rating:

3 (out of 5)

50% recommend this dealer

2 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

Great place

Reviewed by Stephanie4567 from Frederick September 30, 2021

Great place to do business. Willing to work with you, selection, financing, service. Loved doing business here. Employees are friendly and easy going. Thank you.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Horrible not use this dealer

Reviewed by Sports Fan from Leesburg, vaFebruary 05, 2020

Sigh, where do I begin. So I purchased my Cadillac XT 5 Premium Luxury model 4 months ago from the Frederick in Cadillac. The sales guy, Brian was attentive and helped me during the transaction, that took about 5 hours from start to finish. I understand that sometimes going to a dealer and buying a car can take several hours due to the financing options and signing of paper work. Well, after we purchased the car, Brian told us that our first oil change and check up with Cadillac was covered, he also gave us a card that stated this. Fast forward, 4 months, I call Fitzgerald to make an appointment with service to get my car checked and to do the oil change, and they mentioned yes bring it in. I get to the Service desk and it was almost like bait and switch, they stated no the oil change is expired, go and try to talk to sales to get them to cover it. We speak to the Sales Manager, Mario Myers, and he states that the oil change is not covered because the offer expired 4 days ago. We were told that first oil changed is included under service agreement. Well then my wife speaks with the manager and states that we just purchased the car 4 months ago for 60K and the manager, Mario Myers, proceeds to say "no these cars are 35k, that's what you paid"...and "no we will not cover the oil change." At this point, we are just appalled with the customer service, I go to the manager to look up how much we paid for the car because if you are telling me my car is worth 35K then we definitely over paid. He proceeds to look in the system and say yes you paid over 60K and "no we will not cover your oil change." I am not one to give negative reviews, however I would not recommend this dealership, as a matter of fact because of Mario's service, I have decided that I will not purchase Cadillac ever again.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Fitzgerald Cadillac Frederick

The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.

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