Frankel Chesapeake Cadillac in Cockeysville including address, phone, dealer reviews, directions, a map, inventory and more

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10240 York Rd
Cockeysville, MD 21030

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Sales: 877-878-1850

Used Cars: 877-891-6692

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Frankel Chesapeake Cadillac

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

15 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

2019 Escalade

Reviewed by Gege from Baltimore, MDMarch 08, 2021

This is my third Cadillac from Frankel Chesapeake. The service is exceptional. I've not had a negative experience and plan to get my next vehicle there in 2022.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.0 (out of 5)

Dixie Backhaus

Reviewed by Dixie Backhaus from Westminster, MdMarch 06, 2021

Always satisfied with service department. Service rep very professional. Kept me informed. Service techs had car in excellent condition after service. Waiting room very clean. COVID-19 protocol in place.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 1

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Warning - Buyer Beware - Incompetent Thieves

Reviewed by Vette from PADecember 01, 2020

Buyer Beware. Stay away. Couldnt give 2 sh*ts about the customer. Incompetent. All they care about is the sale and getting you out the door with zero satisfaction.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello. Not quite certain what your concern is based on your limited review. I am the General Manager and in position to assist our clients when concerns arise. I am readily available and easily accessible. Obviously, you missed this step with your concern and would prefer to post these anonymous slandering posts. If you truly have a concern and would like my discreet assistance, please feel to reach out to me directly. I would welcome the opportunity to assist you. Sincerely, Bill Keyes General Manager 410-666-6017

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Frankel Chesapeake Cadillac

At Frankel & Chesapeake Cadillac you are Priority 1. It is our goal to make your entire sales parts service and collision repair experience the absolute best. Frankel & Chesapeake Cadillac is a family owned and operated dealership. We would like to welcome you to our family and we look to building a relationship that far exceeds your automotive needs and expectations for years. Ask about our Priority 1 Service - no appointment necessary and loaner vehicles available.

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