Jim Coleman Cadillac in Bethesda including address, phone, dealer reviews, directions, a map, inventory and more

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10400 Auto Park Ave
Bethesda, MD 20817

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Sales: 301-841-6455

Used Cars: 301-841-6768

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00pm – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Jim Coleman Cadillac

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

218 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Took my 2020 CT6 4dr Sedan Cadillac to Jim Coleman to...

Reviewed by kkelly1062October 29, 2021

Took my 2020 CT6 4dr Sedan Cadillac to Jim Coleman to have the oil changes and Tires balanced and rotated as well as a recall for the parking engagement. I noticed Oil was on the garage floor where I park. I should have taken the car back to Jim Coleman to see what the leak was from. (Guilty there!) The leak was never so bad that it caused me concern and the oil light never came on to advise of low oil pressure etc. The"Change oil light" came on and it was time for me to do another oil change. I went to another vendor to get the oil changed and asked the manager if he could look at the car to see were the oil was coming from. During the oil change the manager came to me and said that the filter was loose and the oil was leaking from that, but he said I had a bigger problem. The oil plug screw was over tightened and stripped from the last oil change. Luckily the manager had a oil plug that temporarily would fit, but I needed to get a new oil pan because of the stripped screw. I called Jim Coleman Cadillac to let them know what had been done to the oil pan and was put on hold. ZZZZZZZZZ Then I got an recorded voice message from a customer service rep. I explained to the recorder what had happened and that I just wanted to let them know. Never heard back from them. I've had issues with the service department before, i didn't expect a call back. I guess they just don't care, even though I wanted to alert them. After looking into how one can over tighten and strip the oil pan threads, is usually because the technician that changed the oil probably used a impact tool that had too much tork, which will make the oil screw spin and strp the threads on the pan.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Kevin, we appreciate you taking the time to tell us about your recent experience and we sincerely apologize for the trouble you have had getting through to us. Certainly, we would like to address your concerns and handle this situation in the appropriate manner. Please reach out to our service director Brendan at your earliest convenience at 240-333-2879 or bwcoleman@jimcolemanauto.com. We look forward to hearing back from you and correcting this situation. Thank you. - Management

Overall Experience 1

Customer Service 2

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Technicians are experts with the code and know how to fix...

Reviewed by GodiswithmeJune 29, 2021

Technicians are experts with the code and know how to fix the problem. Thanks to all who took care of my car and me today.I am grateful!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Patrick Coleman, General Manager, pcoleman@jimcolemanauto.com - 301-469-6600

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I recently had a very positive experience at Jim Coleman...

Reviewed by archtkJune 28, 2021

I recently had a very positive experience at Jim Coleman Cadillac that I'd like to share with everyone. I purchased my 2013 SRX from Coleman and I've had it serviced by them ever since. There have been no issues since the car was new. However, last week I noticed that my radiator fan would not turn off when the engine was off. I drove the car to their service department immediately. Even though service was closed for the day, I was able to get the problem resolved thanks to Max Zelenkov, the service manager, who was still in his office after hours. He looked at a number of possible causes and, within twenty minutes, he solved the problem! It was a bad relay switch in the area where fuses are stored. A replacement switch was found and I was on my way! Mr. Zelenkov would not accept my offer to pay. I could not be more grateful to Mr. Zelenkov and to Coleman Cadillac. (Bruce R., North Bethesda)

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We are pleased to hear that you had an excellent experience with Max and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Patrick Coleman, General Manager, pcoleman@jimcolemanauto.com - 301-469-6600

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Jim Coleman Cadillac

We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online send us an email and we will promptly reply.

JIM COLEMAN CADILLAC

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