Courtesy Cadillac in Louisville including address, phone, dealer reviews, directions, a map, inventory and more

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6 Autocenter Dr
Louisville, KY 40299

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Sales: 877-875-7286

Used Cars: 877-882-4545

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Courtesy Cadillac

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

139 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Beyond What I Expected

Reviewed by Denise from Louisville, KyOctober 27, 2021

I am beyond excited, happy, and impressed. Truly engulfed with an overwhelming sense of gratification with my experience at Courtesy Cadillac. My salesman (Joey) and Manager (Michael) was the epitome of "courtesy" from the moment we met. The level of honesty, and straight forwardness from a car dealership just blew me away. Everything I was initially told with regard to price, terms, and satisfaction was "spot on". As I conclude my purchase with this Cadillac team, I am sincerely "pleased". I am confident that joining the Cadillac family is going to be "luxurious" journey of driving. To Courtesy Cadillac thank you wholeheartedly. You have surpassed the term courtesy with your excellence.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello Denise, thank you so much for your kind words about your experience here at Courtesy Cadillac. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities 4

Customer Service 5

Buying Process 4

Quality of Repair 4

Maximum rating = 5

5.0 (out of 5)

I have purchased 2 cars from Courtesy 2016 and 2020. My...

Reviewed by lsc502October 19, 2021

I have purchased 2 cars from Courtesy 2016 and 2020. My salesperson was Bias Tilford. The reason I returned in 2020 was Bias Tilford! Excellent experience!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Very disappointed and dissatisfied!!!

Reviewed by Ashley from LouisvilleJune 09, 2021

began this journey as a good one while searching for a dependable used vehicle. I found myself in a situation where I needed a vehicle quickly, but one that was of a certain standard and reliability within a certain budget which led me to inquire about a 2016 maxima I found on the courtesy Cadillac lot. Chenell, a saleswoman, reached out to me with a video of the vehicle which I thought was great. All was well and I was excited to meet in person. Upon the day that I was supposed to meet, I was met with a guy that wasn't my original saleswoman that sent me the video. I was told that there must've been some kind of mix up because he (Sean) was now my salesman which was a red flag 🚩with the confusion right off the bat,but I allowed him to continue the tour and test drive. On the drive, I was taken back at the lack of the salesman knowledge of particular vehicle questions I had about basics. It was to the point that I was feeling that I knew more about the vehicle than him. I even made the comment that maybe I should get the commission for selling myself the vehicle. At the end of the test drive I advised my interest in the vehicle and discussed financing options and set for me to return upon approval of credit. I mentioned to the dealer that I had an open auto loan with a minimal amount if about 2000.00 left before pay off, but was told it wouldn't be a problem only to find out that it was an issue after speaking to the finance guy. I was approved for financing contingent upon me trading my current vehicle which was never explained when I inquired about it first. I still wanted to move forward with the deal. I advised Jordan, the finance guy that I wanted to see if I could get a better finance deal than the one offered he agreed to try. This was on a Saturday. I was confident and excited that the deal was coming to a close soon. However I was irritated at the fact that I had to continually reach out to the salesman to try to get updates on the progress of the current terms of my deal because I wasn't being reached out to. I made my last call to the salesman on memorial day and was told that he wasn't sure even still on the exact terms and needed to check with the finance guy (Jordan) for the particulars. The lack of professionalism by this time was unsettling, but I needed a car and I still inspite the xons wanted to end the process and move on with my life. I was called the next day bay Sean the salesman and advised that they were meeting my terms and we could close the deal, but the payment was higher than the previous offer. I asked why this was and was told again that he'd have to get with the finance person to get clarity on the terms. I was asked to come in the next but I advised that I couldn't do to my work schedule. Sean said I would be reached out to.. 2 days went by which I thought was odd.. so I went in after work, waited for almost an hour I was advised by Jordan that the vehicle I thought I was purchasing had just been sold.. His exact words were "Jordan didn't speak eith you? That vehicle was just sold. " I was astonished. So completely taken back that I was never called. Or asked if I was no longer interested,, not advised that they were processing or even entertaining another desl or offers on a. Ar that I've been approved for financing for and in term negotiation with.. especially since I was assured do to little traffic on the car that nothing would be needed to secure the vehicle. I can't express they way I felt as I stood there after waiting almost an hour to hear that my journey that I thought was coming to an end had just been reset!! I was belittled as if I didn't know anything about the sales process of used cars or the current demand within the market today,instead of acknowledging the obvious misconduct , apparent lack of communication and appreciation for **every** customer by the salesman or courtesy Cadillac staff. To have a car sold right our from under me is something that I have never experienced

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Ashley, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (502) 398-6539 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Courtesy Cadillac

At Courtesy Cadillac ?Louisville Kentucky it's our mission to provide our customers luxury cars from Cadillac. From unparalleled customer service to world-class quality we implement our high standards every day to meet your high expectations as customers by selling the finest new and pre-owned Cadillac cars ever built.

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