Joseph Cadillac Subaru in Florence including address, phone, dealer reviews, directions, a map, inventory and more

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7600 Industrial Rd
Florence, KY 41042

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Sales: 859-795-4453

Used Cars: 859-692-4085

Hours Toggle

Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Joseph Cadillac Subaru

Overall Rating:

3.3 (out of 5)

58% recommend this dealer

19 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Why you hate shopping for use cars!

Reviewed by Brian Wiesman from Cincinnati, OhioAugust 22, 2021

Look elsewhere if you want the dealer to make sure your happy with your experience. These guys will not fix even the smallest things you find on a car you would like to purchase. Even when it’s a vehicle under there own make. They treat you like you’re stupid to convince you nothing is wrong with the item you would like fixed. To the extent of saying they would just wrap a washer fluid filler bottle with duct tape to keep cap on! I’m not joking…a Subaru/Cadillac dealer would not fix filler tube, adjust a parking break, look at a small oil leak and replace a USB on a Subaru. I bought the car cause I could fix the items but I’m warning everyone beware of this place they will take you back to why “you hate shopping for used cars”.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Brian, I am sorry you feel this way. However, we discussed each of these items before you took delivery. On a car of that age and mileage, we address major issues and all safety issues. The windshield filler tube was snapped back in place, was not broken but has an odd design from the factory. We found no fault in the operation of the parking brake. You were aware that the USB port was not operational but agreed that it was fine as is. The vehicle did not have an oil leak, but had some oil seeping near the valve cover gasket which we consider normal for a 2014 Subaru Crosstrek with 117,997 miles on it. Anthony Adams, my salesperson, did mention on several occasions, that if you were not happy with the car, you did not have to buy it. We are not a pushy group like some others in town. It was your decision to move forward. Anyone that looks at our online reviews will see that we are a VERY reputable dealership, and handle our customers with the utmost respect and dignity. Please call me at 859 938 0100 if you want to discuss your experience personally. Again, I am sorry you feel the way you do, but based on my review of how we handled your purchase, I am not certain how we could have done better. Andy Held GM

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Stefan in Cadillac service

Reviewed by Joseph dealer fan from Cincinnati ohJune 09, 2020

Lowest price on tires Stefan is the man, he delivered , the same brand tires at 7 other luxury car dealerships 15 percent higher, and the others charge extra for mounting the tires, one was charging $50 per tire!!!! This dealership has delivered quality in my dealing with them since 2013. You are absolutely the best, Stefan you get it done muy man!!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Watch'em internet pricing fake!

Reviewed by Deborah Hess from Dillsboro IndianaJune 06, 2020

Very poor customer service, rude used car sales Manager. Will add additional fees (thousands) to internet price for low mileage. Buyer beware! Read and watch'em.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Deborah, again, as I stated before in my emails to you, I am sorry that you felt my used car manager was less than polite. However, he clearly stated the price when you or your husband called in before you showed up, which matched the internet price. Our price absolutely did not go up when you got here, it actually got better as we did offer you a discount lower than the very aggressive internet price. Your counter offer of $3,000 less than the internet price was not acceptable as it represented a large loss. I would be more than happy to invite you in to clarify how we came to the numbers we did to clear up any confusion.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

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