Vaughn Automotive in Ottumwa including address, phone, dealer reviews, directions, a map, inventory and more

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1311 Vaughn Dr
Ottumwa, IA 52501

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Sales: 888-702-1985

Used Cars: 877-334-5083

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 3:00pm

Reviews of Vaughn Automotive

Overall Rating:

3.6 (out of 5)

63% recommend this dealer

127 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Auto Purchase

Reviewed by Douglas Sineway from East Jordan, MichiganJune 12, 2022

Great Service from Jeff and staff. Would recommend....

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great place to purchase a new vehicle

Reviewed by Stacie Mason from Ottumwa, IowaMay 15, 2022

The salesman Scott was very professional. Everyone was great..

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Unable to find keys to drive but truck got hidden

Reviewed by Mike from Oskaloosa IAApril 20, 2022

Called ahead to set up time to look at a truck they said it was available and no deposits on it. I said I’d be there in 45 minutes and I was. The truck was there looked it over. Went in to talk to salesman and get keys. Waited 45 minutes he couldn’t find keys anywhere. Walked back out someone had moved truck to the back where was barely visible. Told the salesman and he said he call if he could find the keys and he was sorry. It wasn’t his fault but how you let your dealership operate this way is beyond me. Horrible experience will not go back.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Vaughn Automotive

Vaughn Automotive is a business proud to have been in Ottumwa since 1934. We started selling Chevrolet cars and trucks adding the Cadillac franchise in 1941. We added the remaining General Motors franchises in 1987. We started a dealership with all the Chrysler franchises in 1985. With this many vehicle lines we are well established to meet your needs and expectations.We are an honest and sincere group of people who want to make your automotive experience a great one! Whether you purchase a new or used vehicle visit our collision center service or parts department our goal is to meet and exceed your expectations.

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