Willis Automotive in Clive including address, phone, dealer reviews, directions, a map, inventory and more

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2121 NW 100th St
Clive, IA 50325

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Sales: 866-800-7438

Used Cars: 866-776-8977

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Willis Automotive

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1778 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst First Car buying Experience Ever

Reviewed by Thompson from Des Moines, IANovember 22, 2021

This was my first time car buying experience and it was the worst experience ever. I am not impressed with Willis Automotive or the service provided. My car has been in your lot longer than it has been in my garage. Tuesday the 28th I called to ask for an update on my car because no one called me. The servicers in the mini dept said it was done. I went to pick it up after work and they did not read the paper to me about the issues. I had to ask. I shouldn’t have to ask it should have been explained to me. I asked about the screen and they looked at me confused; they didn’t know what I was talking about. I asked them to check again. Then they found it was on the request. I called twice last week inquiring about my car. I was told Jeremiah my servicer was busy and would call back. I did not receive any calls last week, Monday(10/11) or today. I am stressed. Irritated. Unimpressed. I’ve had plenty of car problems in the past to understand the process. Every time I’ve ever had my cars in the shop, they call ME. I shouldn’t have to call Willis every week asking for an update. This is the worst customer service I’ve ever received. Don’t ever do service with Willis. Especially Jeremiah Snyder.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

I sincerely apologize for your disappointing experience. We strive to make the purchasing process seamless and accommodating for our guests, and I am sorry for any lack of communication on our end. I assure you that we will use this feedback to improve our practices moving forward. Lastly, I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please don't hesitate to give me a call directly. Thank you, Ryan Carlstedt - Fixed Operations Director - 515-253-9600

Overall Facilities 1

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Willis Volvo Service

Reviewed by John Allenback from Ankeny, IAJanuary 16, 2021

Willis did a nice job of communication as well as provided a good quality vehicle to drive while mine was being repaired.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

John - We love five stars! Thank you for posting about your recent service experience. All of us at Willis Lexus appreciate you trusting us with your vehicle.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

4.5 (out of 5)

Excellent

Reviewed by Douglas Klosterman from Des Moines, IowaJanuary 16, 2021

Facility is very comfortable as you wait for your car.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Douglas - Thank you for taking the time to share! We strive to deliver a five-star customer experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to earn your business again down the road!

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair 4

Maximum rating = 5

About Willis Automotive

Thank you for visiting us online at Willis Automotive. We hope our virtual dealership will help you become better acquainted with our dealership our lineup of quality luxury vehicles and with the many services we provide. Here at Willis Automotive we carry new Cadillac INFINITI Lexus Land Rover Jaguar MINI and Volvo. We also carry over 375 pre-owned vehicles starting around $4000. We strive everyday to treat each customer as we would treat a guest in our own home. When you visit any of our departments you will be treated in a courteous manner by people whose primary goal is to serve your needs.

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