John Jones Auto Group Salem in Salem including address, phone, dealer reviews, directions, a map, inventory and more

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1450 IN-60
Salem, IN 47167

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Sales: 866-821-5110

Used Cars: 877-275-9720

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 1:00pm

Reviews of John Jones Auto Group Salem

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

313 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

John Jones is the Place to Take Your Car!!!

Reviewed by Rosie from Mitchell,IndianaFebruary 10, 2022

Feb. 2022 Went for Oil Change.. Bob Barger helped find the ticking sound and it was not an issue!! Relieved my mind. I love all the Staff!! Jon in Service..Amanda in service...Sharon(Front Desk) always super friendly. I feel like family .. and Rita keeps the place immaculate.. I appreciate that.And of course..my favorite salesperson..Rick Roll!! Best Place Ever!!!!! Treated right always!! Never overcharged.. and kept abreast of any issue..never pushy. Thank You John Jones!!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

My husband and I were mislead and lied to several times...

Reviewed by UNHAPPY January 25, 2022

My husband and I were mislead and lied to several times by the salesman and told us vehicle passed inspection since purchase we have had to put over 3,000 dollars in said purchase since this past November which is bull yes it was used but we drove it 2 times and it's been in shop repeatedly since. What happened to good quality customer service we will never buy another vehicle from John Jones again neither will either of our families an they buy new vehicles every 2 years. SOME PEOPLE DON'T HAVE MONEY TO THROW AWAY LIKE THEY THINK. We work hard for what we have and since we didn't purchase new we were treated very badly

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We value our customers and strive for five-star service. Without your name, we cannot comment or look further into your experience. Please call our Customer Service Manager at 812-883-3088 or customercare@gmcity.com if we can help.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I expected little and was still disappointed

Reviewed by Sean w from French lick IN.December 25, 2021

My experience with John Jones was at first normal. I Spoke with an individual named Mike Atchison. He, much like another I found out, was trying to upsell me from the start of our interactions. My wife and I had a strict budget to adhere to and he was trying to push vehicles at us that were well outside of our price point. In his defense he was very patient. If he would have stuck near our price point though we might have gotten the deal sealed sooner.or had he told us the price on the vehicle he was showing us first. That might have helped. On a humorous note. He asked if I would put gas in one of their vehicles. I did, and fortunately found out the gas gauge was busted. Now back to our regularly scheduled gripe. Moving on. My wife and I took possession of our 2011 Chevy Equinox about a week after the ink dried on the paperwork. 2 Days after which my wife was run off the road by a distracted driver totaling our new to us car. All Went well on my insurance side which in and of itself was surprising. The vehicle was declared a total loss and my insurance company cut us a check for a portion of the loan payoff. But more on that soon. In the interim. My wife went back to John Jones to go retrieve items that were left in our vehicle at the accident scene. We spoke about looking to get another vehicle from this place, so my wife went to speak with another person on their staff. Adrienne Hoar was much like Mike. Very insistent on putting down money and how we needed to secure a vehicle before it got sold. My wife was then upset by this thinking we would lose out on an opportunity entirely but due in light to our situation taking on a second loan alongside or coinciding with our loan would be incredibly detrimental to our finances. Much the same as mike she had no concern for us as people, just another sale. Cutting back to the loan We still owed roughly 1900 Dollars on our vehicle after insurance paid their portion and we did opt for the GAP insurance on initial purchase, so we thought “Yay! At least we won’t be stuck with the rest of the loan.” But this is where we made our next mistake. Speaking with a Sharon Cervantes who I am led to believe is a receptionist with John jones. She told us that the paperwork we were signing was to submit a claim for reimbursement with our GAP policy. What we didn’t find out until later was that she gave us a form to cancel our policy, but we did not find this out until about a week after the fact when we received a check from them for roughly half the payoff on our loan. In the end. Now I have a check from them that is next to useless, and I am down a vehicle that I needed because my pregnant wife needs to be able to attend appointments due to her being high risk pregnancy. I have served my country with honor and to come home to people like this makes me wonder if what I did for my country was worth it. All the missed time with family and friends just to come home and be taken advantage of by the very people I swore to protect and defend. Seems funny doesn’t it. Well, I am not laughing and if this rambling paper I have wrote even turns two people away from dealing with these people it will at least make up for the money I lost by their ignorance/incompetence.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About John Jones Auto Group Salem

John Jones Auto Group is proud to be an automotive leader serving the southern Indiana area for over 34 years! We have four convenient locations in Salem Corydon Scottsburg and Greenville. We have over 1000 cars trucks vans and suvs in our inventory! Come see us before anyone else for the purchase of your next vehicle!

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