A member of the Cars.com family
A member of the Cars.com family
Sales: 765-780-0418
Used Cars: 765-780-0371
Sales Department
| Sun | Closed |
| Mon | 9:00am – 6:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 4:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Muncie, IN that carry Chevrolet, Cadillac
Overall Rating:
4 (out of 5)
77% recommend this dealer
26 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Highly recommend
Hands down one of the best dealerships I have had the pleasure to work with. I have purchased a new Cadillac from them last year and getting ready to purchase another one in the next few weeks. The sales and finance department go above and beyond to help make sure all my car buying needs are taken care of. I have also visited their service department numerous times and each time I come in I am greeted with friendly faces. Everyone I have encountered All American has exceeded my expectations as far as service, which says a lot because I have purchased numerous cars from many other dealerships. I know whatever my car buying and servicing needs are in the future that All American will be preferred dealer.
Dealer Response
Thank you for choosing All American Cadillac as your first choice for all your automotive needs! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at All American Cadillac! If you're ever in need of more help, please let us know!
Maximum rating = 5
Scammers
I have purchased 2 cars from there. Came in to purchase a 3rd, they lied to my face, tried to give me the wrong trade in value for my vehicle and listed my vehicle for 2 years older than it was so the value would be lower. They told me they had vehicles on the lot they didn’t have. I will not do business here again. Since the dealership was purchased by a new owner it has turned into garbage, a bunch of liars and thieves!
Dealer Response
Thank you for your input albeit negative. We are sorry for your poor experience. We strive for better and will seriously consider your comments and work to improve where needed. We feel that the best method to resolve customer concerns is in person and at the time of the event. While it is your right to voice a complaint via social media, we do not think it is the best path towards resolution. We have literally thousands of sincere and positive reviews by customers who feel that we offer value to them. We apologize for the vehicle you inquired on not being available but our vehicles are subject to sale at any point in time. We apologize for the mishap with your trade in being mixed up. We had multiple customers here with equinox trades and had switched up your papers on accident. We take full responsibility for that and offered you the chance to come back and see how we could make it right. Please feel free to contact us at 765-289-1801 to discuss the matter.
Maximum rating = 5
Can't Keep Promises and don't seem to care.
I ordered a part from here on Monday, and specifically asked how long it would be until it came in. They told me it would be overnighted, so it would probably be Tuesday morning, but if not it would be on Wednesday and that they would call me as soon as it came in. I was satisfied with that, so I paid for the part and went along. Since it's late Wednesday and I haven't heard from them yet, I decided to call back to check on it. I was told that the part was on back order, so they couldn't tell me when it would be in. I asked for any kind of rough estimate, and he couldn't give me anything. I told them I already paid for the part, and I ordered it based on the delivery date I was given because I need it in hand by Friday. All he could give me was a non-committal "Let's hope." No, let's not hope. Let's get me the part I ordered within the time frame I was promised. Looking into other options for ordering the part, and I'll probably have to pay extra to have it shipped to me quickly since I've lost several days on back-ordered part they never saw fit to inform me about. Hopefully if I do find it elsewhere, I'll be able to get a refund from them as I prefer to not do business with people who can't keep their promises and don't seem to care. I bought my last truck from them, but I don't think I'll be going here for my next one.
Dealer Response
We apologize for the delay that happened in receiving your part. There was a fulfillment issue from the manufacturer that happened and we did not receive when we thought we should of have. Once it was brought to our parts managers attention, we located a part and then sent our driver to pick up so we could get to you as soon as possible. I am very sorry for any inconvenience this situation caused and appreciate the valuable feedback. Thanks again for choosing American Chevrolet Cadillac!
Maximum rating = 5
Welcome to All American Chevrolet Cadillac in Muncie Indiana! Our dealership provides unmatched customer service and a great selection of used and new Chevy and Cadillac vehicles. Contact us or stop by today and see why so many customers trust American with their automobile needs. With a service department financing specialists parts ordering and more we are your complete Chevrolet and Cadillac dealership!
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