Schepel Cadillac

Cadillac New Car Dealership in Merrillville, IN

2929 W. Lincoln Highway
Merrillville, IN 46410

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm
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Reviews of Schepel Cadillac

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unethical dealings

Reviewed by Justin from Crown PointJune 07, 2022

I opdered a Cadillac Escalade from Schepel a year ago. When the vehicle came in they sold it to someone else, but told me "the factory cancelled the order", then when the second vehicle arrived they sold it out from under me again while my financing was getting approved. I called Ryan the day before and told him the credit union would have the funds the next day. Ryan Van Prooyen salt it any way. Ryan Van Prooyen and Schepel Cadillac are completely unethical.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for sharing your review with us. We are sorry to hear that you did not enjoy your experience at Schepel Cadillac. Our dealership is known for an impeccable reputation for ethics and transparency, and we are sorry that you do not feel that way. Thank you for your review and we wish you success in your search for your next vehicle.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

kirby2329@att.net

Reviewed by Rachel Lugo-Kirby from Dyer, INJuly 09, 2019

My overall experience at Schepel Cadillac was outstanding. The service and customer service was outstanding.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Owner

Reviewed by Homer Brown from Gary, InSeptember 18, 2018

The quality of service that I received was excellent.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Schepel Cadillac

Welcome to Schepel Cadillac northern Indiana's largest Cadillac dealer and also the Midwest's most modern state-of-the-art facility! We are located in northwest Indiana just 35 miles southeast of Chicago on US 30 (two miles west of Interstate 65). We serve throughout northwest Indiana and Chicagoland.

Use our virtual showroom to shop our entire new and pre-driven inventory online! We pride ourselves on a providing a great buying experience both on the lot and online. Our entire inventory and vehicle specials are all at your fingertips. Let us know how we can help!

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Cadillac

CT4, CT5, Escalade, Escalade ESV, Escalade IQ, Escalade IQL, LYRIQ, OPTIQ, VISTIQ, XT4, XT5, XT6
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