Rizza Cadillac Buick GMC

If you are considering purchasing a vehicle at Rizza Cadillac, or having your Cadillac vehicle serviced there for that matter, please read this review. You will think again. After being hit with a surprise $1,995 prep fee, I purchased my rare manual transmission 2018 Cadillac ATS. The vehicle had been sold with bald tires, but I was promised at the time of sale I would be given new Bridgestone tires- this was accompanied by the ‘We Owe’. I was also only given one key fob, in which Carlos promised me a spare. The vehicle also had no front plate bracket when I had picked it up, and no one available to install it. As soon as I had gotten the vehicle home, electrical problems came up. I also observed the oil filter on the vehicle did not appear to have been changed, the wiper blades were streaking, and the cabin filter was very dirty. These are the basics of any used car inspection! I notified Carlos right away about a defective OnStar system and backup camera which I had come across. After a few weeks had gone by, I was finally told the tires were in. The dealership didn’t put on the new Bridgestone tires as promised. Instead, they installed used tires that had numerous patches and plugs- there is no denying they had been used. Bait-and-switch. The new key fob was programmed improperly- the memory seats did not operate, so I had to go and have the key fob reprogrammed elsewhere. The biggest concern I had was with the backup camera. Instead of ordering a new backup camera, the most logical resolution for the issue, the dealership bought one from a junkyard. The issue is, the junkyard one came from a different ATS, one that was not compatible with the vehicle. When they called to ask me to come and pick up the vehicle, I instantly noticed the backup camera video feed on the radio was pointing right at the ground. Did the technician not think to verify their work post-replacement? At this point, frustrated, I spoke with Josh Jansky, the Used Car Director, about the situation. I expressed that I just wanted a new replacement backup camera from GM. When ordering the camera from GM, it comes complete with the bezel for the trunk button and camera. Josh shipped me out a replacement backup camera about a week later, but extremely dishonest and disappointingly, I received a lesser, aftermarket backup camera that also did not work. When I checked the bezel that was on the vehicle with another dealership’s parts department, they confirmed that the bezel from the junkyard that the dealership put on did not match the one for the vehicle. I called Josh right away, figuring I could just get my original, correct bezel back for the vehicle, have the camera itself swapped out, and be done. To my surprise, Josh ignored all of my calls. My texts to the salesman Carlos also went without response. After a few days of unreturned calls, I reported this incident to General Motors directly. The following day after reporting the incident to General Motors, I received a call from Scott asking about what happened. I told him repeatedly that my rearview camera bezel was swapped out while in service for the wrong one. Scott told me that Josh believed he had sent me back my original bezel, which given the wrong part number on the one I got back, was not true. Scott then told me he wasn’t sure what to do, bizarre considering simply replacing the $200 part they lost while my vehicle was in their service department would have certainly boosted (or kept me from leaving) my review, but I haven’t heard back from Scott or anyone for that matter in a week. At this point, I am left with a vehicle that has packing tape securing the cutout in the trunk where the bezel that this dealership took from my vehicle goes, and inside of my trunk is still torn apart over two months after purchase.

I strongly advise against this dealership because of the way the general manager, Jim Allegretti, treats customers. I visited the dealership on June 5, 2025, with my mom to look at a 2017 Colorado Z71 listed for $25,450. I had done my research and felt the price was fair enough for a test drive. The saleswoman who helped us, who I believe was named Bree but I could be wrong, was friendly, professional, and made the process quick and easy. Unfortunately, the vehicle did not match the photos online: Multiple paint chips Worn interior 6 to 7 inch tear in the driver's seat (not shown in photos) After seeing it in person, I mentally lowered the price I was willing to pay. Strangely, the dealership has since raised the listed price to $25,950. When we returned, we began discussing numbers, and I offered $22,500 out the door to start the negotiation. That is when Jim Allegretti came out. He introduced himself by speaking loudly and quickly, telling me how important he is and how he does not usually leave his office, which is apparently in another building. I repeated my offer, and he launched into a long speech about how the truck was already $6,000 below market value. This was not true considering the vehicle's condition and the mileage. He also said that trucks like this rarely come around, which was also not accurate, and generally avoided discussing price in a meaningful way. He did not counter my offer at all. He simply repeated the listed price, which is fine, but I was not interested at that amount. Things got worse when he told me the dealership could not go any lower because, in his words, the dealership is broke. He actually said that. He also blamed Governor J.B. Pritzker for not giving them enough incentives, which was somehow his explanation for why they could not lower the price of a used truck. He continued with another long-winded explanation, and when he finally asked if they could earn my business today, I told him no. He gave me a look of disgust, turned to walk away, and only shook my hand after I extended it first. As we were backing out of the lot, Jim ran up to the car and flagged us down to talk again. He asked what it would take to make the deal happen. I repeated my original offer, even though I had already made up my mind not to do business with them. His best response was to take off $500. I told him that just like his dealership, I am broke too, and we left. After this experience, I read more reviews and was honestly surprised to see how many people have had similar issues. Jim Allegretti has a long list of complaints against him, and I am genuinely surprised this family of dealerships continues to keep him in charge. Based on how I was treated and what I have seen others report, I would strongly encourage anyone to look elsewhere.

Extremely Disappointing Experience – Rude and Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From the moment I walked in, I was met with complete disrespect by an employee named Dave. His very first words to me were, “Are you here to waste my time or are you actually going to buy something?” — a completely inappropriate and unprofessional way to greet any customer, let alone someone who came in intending to do business. I was shocked at how aggressive and rude his tone was throughout the interaction. I asked if there was a manager I could speak to, and Dave flatly told me there wasn’t anyone available. That turned out to be false — I did eventually find a manager on site. Unfortunately, the manager showed no interest in resolving the situation or even acknowledging the seriousness of how I was treated. He simply shrugged it off and told me there was nothing he could do. It’s incredibly frustrating to walk into a reputable dealership expecting professionalism, only to be treated with blatant disrespect and indifference. Rizza Cadillac seriously needs to address the behavior of their staff, particularly in the parts department. No customer should ever be made to feel disrespected or dismissed the way I was. I strongly urge anyone considering doing business here — especially with the parts department — to proceed with caution. Customer service clearly isn’t a priority at this dealership.